Extension 0

[wpetilli]

Not sure if anyone is doing this, but we inherited a group whose external E.164 #'s end in 0xxx. Unfortunately, we had to give them non matching internal 4 digit extensions because of the leading 0. Is anyone utilizing 0xxx as an extension range? Right now, 0 in my environment is a VDN that routes to our receptionists (who would dial 0 internally is beyond me). What other areas of the system would utilize 0 that I'd have to be aware of? I have VM, which there is a 0 out option, but not sure if that's a gamebreaker. Any ideas would be of great help.. would help me unlock almost 1000 usable numbers.

 

[AvayaTier3]

In the US most pbx's are programmed for 0 as a single digit to call the attendant console
Dial 0 in audix / voicemail is defined for the system or each mailbox for the destination of 0 out.

dialplan or dialplan analysis 0 length 1 is defined as attd. attd is the attendant queue.
attendant queues with tenant partitioning can be different for each.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[avayasmith]

Do a list usage extension zero and you'll see where it's used. There's no problem changing that to another number, and then changing the dialplan and building extensions in the 0XXX range. The zero out option in VM can be set to any 4 digit extension, so no conflict there.

i prefer clarity to agreement - dennis prager

 

[wpetilli]

Yes, correct.. we don't use 'attd' anymore so we just made 0 a VDN that routes to a vector into our reception queue. We really don't see why an internal person should be dialing 0, so we are going to push to have that changed. The 0 out, in theory can be reprogrammed to something else? Was just wondering if we'd break something else I don't know about that the system uses 0 for. Is there a way to have 0 length of 1 and length of 4 in the dialplan ?

 

[smokinjoe2938]

Yes but never do this because if you dialed just 0 the system will wait until the inter digit dial out timer is exceeded before it dials as it doesn't know if you are trying to dial 0 or 0xxx so not a good way to do this.

 

[wpetilli]

Aside from the main VDN the usage command flags even vector steps that reference available agents = 0. I'm assuming that means nothing. What about a variable that is defined as 0.. would that need to be changed?

 

[smokinjoe2938]

I believe so, remove all references to 0

 

[AvayaTier3]

Export Data Filter
use pulldown and select inc-call-handling-trmt
exporting without filling in Filter box will export all icht for all
trunk-groups (isdn, sip)
Make sure you are going to export and import to same trunk-group types with same
service types.

Filter:
Field
mouse to select top left Field Box, then pulldown, select Trunk Number
mouse to select top right Value Box, enter trunk-group number for data export
I used trunk-group "1". I want to export this data so it can later
be imported into icht for trunk-group 11 and icht for trunk-group 21
Next Icon>
>> Icon
Next Icon>
... Icon and save file
"export_inc-call-handling-trmt.txt" (NOTE or change folder where file saved)
Next Icon>
Next Icon>
Finish Icon
# Done with export
--------------------------------------------------------------------------------
# Open file "export_inc-call-handling-trmt.txt" with editor or Microsoft excel
# I changed trunk number 1 to 11 then copied and pasted to new line. Now 2 lines
# with trunk number 11. Change second line with 11 to 21 and save.

Line one may have headers and that is okay if this is what you exported.
Modify file trunk number to be trunk number for import (ie 11)
copy line, paste line
Modify file trunk number to be trunk number for import (ie 21)
save or save as to icht_tg1_to_11+21.csv
--------------------------------------------------------------------------------
ASA
Advanced Tab
Import Data button
Select an object:
use pulldown and select inc-call-handling-trmt
OK Icon
OK Icon
Click the Open Folder Icon top left of New Import Data window.
Scroll to folder where you saved "export_inc-call-handling-trmt.txt"
Files of type: use pulldown to choose Comma-Separated Values (*.csv)
Select "icht_tg1_to_11+21.csv"
Open Icon

File Import Box opens
bottom left
put checks in both boxes if you exported header info in the the export file
1. First line has column headings/Synchronize column headins
2. Ignore first line in file
OK Icon

New Import Data
Save Icon top left of this window (picture of floppy disk)
Lightning Bolt Icon

Schedule tab should show State Complete 2 objects changed, 0 failed

Command: list history should show an entry for each bulk change import

list history                                                           Page   1

                                  HISTORY
          Date of Loaded Translation: 6:20am Tue Oct 28, 2014

 Date  Time Port      Login    Actn Object       Qualifier

10/28 12:54 MAINT     dadmin   cha  inc-call-han trunk-group 11
10/28 12:54 MAINT     dadmin   cha  inc-call-han trunk-group 21

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[AvayaTier3]

Sorry for post on incorrect thread.

Doing too many things at once.

Cannot edit or delete, but did add to correct thread.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[montyzummer]

it is possible to export datab from asa then re-import to stop loads of manual typing.......oooops been at the vino again

APSS (SME)
ACSS (SME)
ACIS (UC)