Extension 0 to route to different destinations

[adminman3]

We have changed extension 0 to a VDN, but we have two major centers on this same S8720 which we would like to route calls diffently for when each dials zero. I suggested putting an announcement in the vector for 0 which offers option 1 and 2 for locations A or B. Do you know if there is a way to send calls via Digit Conversion or some other method based on TN of origin?

 

[dufus2506]

If you have specific extensions in each location, you could use a vector routing table to send the calls to a particular destination.

Carpe dialem! (Seize the line!)

 

[AvayaTier3]

On the dialplan, if 0 is defined as attd, the calls to 0 will go to the correct TN attendant group.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[adminman3]

thanks to both of you for your responses. My BP wants to break out the number 0 so she can route to different destinations, so it no longer routes directly to the attendant group. She queues the call to the ATtendant Skill, but would like to offer different 'operator' routing by the location dialing 0.

 

[AvayaTier3]

If you need to tell your BP how to do this, you need a new BP.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[dufus2506]

As long as you have extensions that are specific to a particular location (say 41xx in location A, and 48xx in location B, etc) vector routing tables will work.


Carpe dialem! (Seize the line!)

 

[adminman3]

Sorry, we use the 'BP' to refer to those on our customer floor. I did not mean an Avaya Business Partner.

As for the Vector Routing tables, I will give those a closer look.

Thanks, all!

 

[nickd87]

We do this.

It can be done using a combination of VDNs, AAR and ARS.