The MPOE running into our building is in a closet 200 ft of cable from our own utility closet. The telco installed a 50 pair extension between the main phone closet and our own utility closet to bridge this 200ft. The two NIUs we use are located in the main phone closet and use 4 of the 50 pairs to make it to our part of the building. I couldn't get the telco to extend the demarc for our data T1 into our unit, so I did it myself.
The telco did extend the demarc for our PRI into our utility closet. Another 15 feet from that jack is our PBX. As a temporary measure for testing, I contructed a straight through cable (1,2,4,5) to run the length along the floor such that I could coordinate a turn-up with AT&T. Worked fine, no issues. People call in and out using it daily.
Since then, I've tried a couple of different times to run a similar cable up through the ceiling to neaten things up a bit. Doing so adds about 10 more feet to the total length. The trouble is, the PBX and NIU no longer sync when I plug everything in using the new cable. I've tried it with two new lengths of cable (Cat5e), both with the same result. What's really strange is the cable in the ceiling is running right next to our data T1 that I personally extended. The data T1 works perfectly.
I called the phone company and asked what they thought of the situation thinking they could make an adjustment or two from their side and they acted like I was the first person in history to ever have had such a problem.
Because I can't get a good signal with anything other than my hodge-podge cable running along the floor, I have to keep going back to it.
What else can I try?
Site: Location: SF Bay Area
The telco did extend the demarc for our PRI into our utility closet. Another 15 feet from that jack is our PBX. As a temporary measure for testing, I contructed a straight through cable (1,2,4,5) to run the length along the floor such that I could coordinate a turn-up with AT&T. Worked fine, no issues. People call in and out using it daily.
Since then, I've tried a couple of different times to run a similar cable up through the ceiling to neaten things up a bit. Doing so adds about 10 more feet to the total length. The trouble is, the PBX and NIU no longer sync when I plug everything in using the new cable. I've tried it with two new lengths of cable (Cat5e), both with the same result. What's really strange is the cable in the ceiling is running right next to our data T1 that I personally extended. The data T1 works perfectly.
I called the phone company and asked what they thought of the situation thinking they could make an adjustment or two from their side and they acted like I was the first person in history to ever have had such a problem.
Because I can't get a good signal with anything other than my hodge-podge cable running along the floor, I have to keep going back to it.
What else can I try?
Site: Location: SF Bay Area