I'll try to add some more info. to my post: I have the Fujitsu 9600 PBX with EMML rel. 15. Most of our single line stations are COS 3, which means they can only call other stations inside the company. Executives have their COS set to 1, so they can push 9 and get an outside line. The folks who have COS 3, call our operator at the console and ask for an outside line to be extended to them so that they can make a call. The operator informs them that they have to get permission from the supervisor. They call the supervisor and get permission. The supervisor then calls the operator and informs them that the person can have a outside line to place a call. The operator then calls the requesting person back and extends them a outside line. This process requires 3 phone calls to be handled by our operator just to give 1 person a line out. We are trying to take sme of the work load away from the operators by having folks that want an outside line to call the supervisor for permission and the supervisor would be able to hookflash, dial 9, and hang up, in order to extend the outside line. The supervisor has a single line analog station, but if necessary, I can install a digital phone there. I tried extending the outside line using single line and digital stations to no avail. I tried everything I could think of and it doesn't work. I contacted the vendor and asked them how to do it and they said that they did not know because they have never been asked that question before. As you can see, we really do need to be able to do this and my company is really expecting me to get R done. Today, I received a bill from the vendor for technical advice, but didn't even get an answer. Now, I will have to explain to the boss why I called tech support and why it cost them money for nothing. I really hope that some one reads this and knows the answer because this has been a frustrating experience.
