Explorer window opening while in word/excel

[kjseever]

Recently we came accross a problem in word and excel that we haven't been able to figure out. When we open a file from an explorer window in either word or excel and then click the save as button, or the open button the explorer windows pops up in the foreground. It happens everytime.

It only happens to our users and not the admins. We tried unhiding all the files on the machine and giving everyone full access to all of the files and that didn't fix it. We also tried giving full permission to all the keys in the registry with no luck.

Any help would be greatly appriciated.

Thanks in advance,

Kenny

 

[mlevine]

Here is a long shot. Go into File Types.. Find Doc and XLS and see if there is a setting that "looks" odd... Other wise you could try to blow away the types.. and rebuild them.

Also if you see the option for "Browse in window".. un tick that.

 

[kjseever]

I checked the file types and didn't see anything out of the ordinary. The option for "Browse in windows" was checked so I unchecked it but that didn't fix it either.

If I log on the same machine as an admin it works fine. It only happens to user accounts.

Thanks again for the input,

Kenny

 

[xlhelp]

Hi, Kenny!

Rename the user profile; shut down completely and then re-boot under the same username and see if the problem is resolved.

Please post what you find.

Indu

 

[kjseever]

We actually had tried that before but it didn't help. It worked fine for a few days afterwords but eventually came back. That was when we found it to be a common problem among all users.


Thanks for the input,

Kenny

 

[kjseever]

Narrowed the problem down a little. I found that it happens when the folder you are browsing (when you click save as, or open) is a network drive. Our default directory is the users network share. If I change that to somewhere on the machine it doesn't happen.

Still haven't found a fix yet though.

Thanks in advance for any input on a solution,

Kenny