Explorer window goes blank when removable media is inserted.

[cantwellt]

I have a Win2K workstation that the explorer window goes blank and stays blank after a cd or floppy gets inserted. On some profiles it happens all of the time and on every profile it happens most of the time. It even happens on the administrator profiles. I have done a re-install (not clean) and nothing changed. The computer has had a history of a corrupted user profile. Any ideas on where to start on this one?

 

[bcastner]

There is clearly some autoplay issue.

Two questions can help us here:

. Did it every work correctly?
. Does Administrative Tools, Event Viewer, show any more detail?

If prior to inserting a CD into the drive, could you set Win2k to not autostart on errors? right-click My Computer, Advanced tab, System Recovery - settings, and unclick the restart on critical errors.

This will force a "Blue Screen of Death" and my guess is that in adding/removing CD Rom utilities somewhow a critical service or DLL got clobbered.

 

[cantwellt]

I'll go to the other bldg. and check out what you suggested on that workstation. I'm pretty sure that autoplay is disabled. Normally we are adding PowerPoint presentations and mpegs to the hard drive when this happens. I have used a pen drive and not had a lot of problems with it in my profile. Other user profiles, local and network, are having a lot of trouble. Sometimes you can re-boot 4-5 times and it will finally work.......

Thanks for the suggestions!

 

[cantwellt]

Oh yeah, it did work very well a while back....

 

[bcastner]

Enable Autoplay.

As the machine is crashing, disable the autorestart on critical error and let it Blue Screen of Death. What is written on the BSOD?

 

[cantwellt]

Sorry, it doesn't crash..... Just keeps trying to figure out what to draw to replace the blank screen.It's as if it can't read the drive and gives up. I can kill explorer with the task manager, but it won't re-start......