Motoman2006
IS-IT--Management
We currently maintain a large number of Avaya Definity, S8x00 system and have been using Expert System to monitor our customer base, the cost is extremely expensive and we are now looking for an alternative.
Expert Systems claims it can clear 95% of alarms remotly, but experience shows that they sometime they do not respond at all to some of the systems we are paying for.
This past week we had a system lose its Optical disk and it generated an R-MEDIA (Minor) alarm. This alarm was reported to expert systems and acknowledged by their system but no attempt was ever made to resolve the alarm or even notify us about it.
Our customer had to call and tell us thay had a Minor alarm for the past several days. After looking at the list history, we saw that Avaya never even called into our system. This is quite fustrating for us and expensive as well.
We would like to have our own in-house proactive monitoring system that will be able to automatically clear alarms if possible, without human intervention.
Any ideas? Thanks.
Expert Systems claims it can clear 95% of alarms remotly, but experience shows that they sometime they do not respond at all to some of the systems we are paying for.
This past week we had a system lose its Optical disk and it generated an R-MEDIA (Minor) alarm. This alarm was reported to expert systems and acknowledged by their system but no attempt was ever made to resolve the alarm or even notify us about it.
Our customer had to call and tell us thay had a Minor alarm for the past several days. After looking at the list history, we saw that Avaya never even called into our system. This is quite fustrating for us and expensive as well.
We would like to have our own in-house proactive monitoring system that will be able to automatically clear alarms if possible, without human intervention.
Any ideas? Thanks.