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Expected wait time 1

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VNS1000

VNS1000

Technical User
Mar 20, 2002
95
GB
I would like to compare the expected wait-time between two skills. At the moment I'm not sure if it's possible. Based on the comparison I want route calls to the skill with the least EWT. Does anyone have ideas on how to go about doing this?

 
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Try inserting the following three lines into the vector if you have BSR:

consider split 1 pri 1 adjust-by 0
consider split 2 pri 1 adjust-by 0
queue-to best

Hope this helps,
Volaris
 
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