Expanding Onsite Computer service

[phpinfo]

I want to expand my onsite computer servicing business. But it seems the overheads is going to be high. For example. I have to sub contract work out to people that know their stuff. Set up a call centre with X amount of operators. And they have to know their stuff as well!

How are you people expanding?

 

[Dimandja]

If you are worried about the overhead, then the way to do it would be to develop a decent form to be filled out by the operators, when someone calls. Then, assign someone who 'knows their stuff' to go get involved more deeply with the client.

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[blutekhnd]

I agree with Dimandja. Develop a good protocol and then look into contracting your call center out. It would probably be cheaper than setting one up yourself.

 

[MarkosJal]

I once had a client that ran a Plumbing busiess in a eastern state, and they did it from Oregon! I believe it was based on that family's reptation, but they had left the area and moved to Oregon, sthe effectively operated a call center by forwarding the calls to Oregon (this pre dated internet telephny). It was interesting, they had a series of qualified plumbers that they would call to handle the work. All they did was answer the phones!

That was when I was doing on Site Computer Services. I also had one person that I KNEW was qualified to do jbs. Unfortunately, in the end he ended up with some of my clients. Make sure you have cntracts in place with those contractors!