existing user not showing up using new pc

[lhcon]

I have a small backoffice system running exchange only for the 6 people to get inhouse mail. I took an existing user and built a new pc for her. installed Windows 98, and office 2000 now outlook comes up but cant find any adresses to send to or her old mail. where did I go wrong???

Thanks

Chuck

 

[brontosaurus]

was she delivering mail directly to a PST file on the old machine? As for the addresses, what's the default view set for?

 

[encata]

If you make fresh instalation on a computer
all profiles are removed.You have to configure
outlook to connect to your exchange server(creating
profile).

 

[lhcon]

this is the third machine I have done this to and the other 2 worked ok. However when I loaded Office 2000 and fired up Outlook, MS Exchange settings is not an option under mail services. I uninstalled Office 2000 and re installed it but oulook still comes up with MS Outlook internet settings as the only mail service option. Has me confused.

Thanks

Chuck

 

[brontosaurus]

In Outlook, did you try Tools, Options, Mail Services, Reconfigure Mail Support?

 

[lhcon]

thats where I'm getting "ms outlook internet settings"
instead of "ms exchange settings" in the "use this profile" pull down


Thanks


Chuck

 

[brontosaurus]

that doesn't sound right. If you go to that location, you should see "Internet Only" , "Corporate or Workgroup", and "No Email". I'm pretty sure with Office 2K there's no longer an option to not include Exchange Server support as there was with Office 97. From what you just told me, it appears that your going into the Mail icon in Control Panel? I want you to open Outlook, and go to Tools.....etc...from there...

 

[lhcon]

By using manual profiles I can pull the option to log onto exchange. when I click ok I get an error that I do not have permission to log on. This is an existing account from befor I rebuilt her pc.


any thoughts

Thanks
Chuck

 

[brontosaurus]

Did you set the domain and workgroup on the 98 box to be the same as your domain? If so, that could be a corrupt profile but you can test that by logging into the email account as an admin. Another way would be set the security on the profile to "None", so you're forced to provide credentials...If you can get in as an Admin, there's a profile problem.

 

[lhcon]

I get in as admin but not by the user that is the same as it has been all along. and she wants to be able to get her old in house emails. I would delete her as a user and add her again but then she would lose all her old settings.


Thanks
Chuck

 

[lhcon]

Iset the security to none and forced a manual login. I then tried a different password and was told my login profile is incorrect. If I use the network login that gets me to the whole rest of the network, my logon is accepted and I get the error that I do not have permission to access the mailbox.

I hate exchange


thanks

Chuck

 

[brontosaurus]

As long as you're getting in as Admin, while you're in there create a new Personal Folder and copy all of her items to it (Calendar, Contacts, Inbox, Deleted, Sent, etc...). Then sign out and delete/recreate her mail account. Log back into the recreated account as her, attach the PST you created, and copy everything back.

 

[lhcon]

That worked out Thanks For all your help. It's great to have a place to talk to someone thats been there.


Thanks Chuck