At one time, our Executive Secretary, who has buttons on her phone for the two executives lines she answers (see print of her TN below), was able to join in (at one time), on conversations in progress that the executives were on. Supposedly, now, she is unable to access calls in progress by pressing the active line (in this case, on the TN I am showing below, buttons 24, 25, & 26.) Should these buttons be using something other than "SCR" for her to access the calls?
Code:
DES 081A
TN 001 0 00 13
TYPE 2616
CDEN 8D
CUST 0
AOM 1
FDN 7000
TGAR 0
LDN NO
NCOS 5
SGRP 0
RNPG 3
SCI 0
SSU 0003
LNRS 16
XLST
CLS UNR FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD PDN DDV CNID
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXA A
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USRD ULAD OCBD
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 1
PLEV 02
AST
IAPG 0
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2719 MARP
CPND
NAME
XPLN 20
DISPLAY_FMT FIRST,LAST
01 SCR 3719 MARP
CPND
NAME
XPLN 20
DISPLAY_FMT FIRST,LAST
02 ADL 16 916302272000
03 ADL 16 9120128802222
04 ADL 16 93548487
05 RDL 16 912129442121
06 TRN
07
08 HOT D 7000
09 RDL 16 97316899
10 PRK
11 SSU 0001
12 CFW 16 2717
13 RNP
14 AO6
15
16 SCR 2999
CPND
NAME NITE BELL
XPLN 27
DISPLAY_FMT FIRST,LAST
17 ADL 16 8911#*62
18 ADL 16
19
20 ADL 16
21 ADL 16
22 ADL 16
23 ADL 16
[COLOR=blue] 24 SCR 3750
CPND
NAME
XPLN 16
DISPLAY_FMT FIRST,LAST
25 SCR 3717
26 SCR 3716 [/color]
CPND
NAME
XPLN 16
DISPLAY_FMT FIRST,LAST
27 ADL 16
28 ADL 16
29 DIG 5 5 R
30 DIG 4 5 R
31 DIG 3 5 R
32 DIG 2 5 R
33 ADL 16
34 ADL 16
35 SCR 2750
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
36 SCR 2717
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
37 SCR 2716
CPND
NAME
XPLN 16
DISPLAY_FMT FIRST,LAST
DATE 31 JAN 2006