Executive & Secretary functionallity

[SirArthur]

How is it possible to implement a executive & secretary functionallity. We want to implement, that all calls are going to the secretary even if the call was appointed to the executive. The secretary should be possible to decide when the call will be forwarded to her executive!

Any suggestions?

Thanks in advance!!

cheers

 

[amriddle01]

Why not just send all calls directly to her but Tag the call on Incoming call route as "Boss's name" then she can either transfer them or not

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[SirArthur]

Ok, but will it be possible if it is a very urgent call that then she can redirect the call to the Boss again or will it be a loop, so that she will receive the call again on a second line?

 

[amriddle01]

It will not have been to the Bosses phone at all it will have gone directly to her, so she can just transfer as normal, or did you want both phones to ring in your original request?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Ahh, sorry you mean internal calls too, I was working on just external, I'll think some more and come back

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[TomMills]

boss in dnd, forward on busy to receptionist, receptionist in dnd exceptions? i might be overthinking it

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[IPGuru]

1) Boss Forward Unconditional to Sec
2) Add Sec as DND exception to Boss

 

[amriddle01]

I think "Follow Me" would work best, all calls will go to the Secretary but she would still be able to call him and transfer to him, also calls will still follow his VM etc

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Using Follow Me would also allow the Boss to have a single button to turn this On/Off and stutter dial tone to remind him the feature is active

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[TomMills]

so would dnd

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[amriddle01]

I know but DND sends the call to Voicemail/Busy tone

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[SirArthur]

Thank you for your suggestions, the Follow Me option sounds good.
Where do I activate this feature?

 

[tlpeter]

I think it is time to take a course or call a BP!
This is basic stuff and easy to find.

You can also press the help button and search for follow me!


ACS IP Office
APSS IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
APSS UC
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

In Manager on the User ettings for his extn (needs to be IP/Dig 5410,5610,20 etc) set one of his buttons to that feature, or you can set it yourself via Manager in the forwarding tab

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Fo the buttons it's this that you need, Advanced -> Follow Me -> Follow Me To and set the number (or leave it blank to be promted upon pressing) it also toggles on/off using the same button

ACS - IP Office Implement

"What the Crocodile Hat....was that?