Excluding phone from night service

[osgoodr]

Hi All,

Hopefully this is an easy one, I'd like to remove a handset from being put in nightservice by our reception console.

Just wondering what the best way to do this would be ?

Cheers

 

[wireman50]

call rerouting and look for the extension and remove the number form the night service options and replace with the one that is in the day service field.

 

[sarond]

That's assuming he doesn't want to change COR for night

It depends on what your requirements are. What happens to this particular phone at night?

 

[osgoodr]

Its the IT helpdesk phone, the IT guys start at 7am but the receptionist doesn't start until 7:45.

So there is an overlap of 45 minutes where the 3300 remains in night service and the IT helpdesk does not ring (we dont want them to set the controller to day service because we do not want the reception ringing when it is unattended)

 

[sarond]

As Wireman says,
Look at the Call Rerouting form and make Day and Night1? the same. It may just mean the the IT Helpdesk number is manually forwarded to its Night destination, the ease of this will depend on whether the IT Helpdesk phone is called directly or via Hunt Group, Multicall etc...

Will need more info if you need more assistance.