Exclude extension diversion from Route

[tobsv]

Hi,
I have a route where I have an IVR connected. When someone call an extension the call is diverted on busy and no answer to the route. Perfect. If the IVR on this route calls a busy extension I would like it to be busy and not get diverted. The same goes for the no answer case. Is this possible? Route data:

/Tobias

<rocap:rou=3;ROUTE CATEGORY DATA
ROU SEL TRM SERV NODG DIST DISL TRAF SIG BCAP
3 011010000000001 4 2010030000 0 30 128 00151515 111110000031 101100

END

<roddpEST=999;EXTERNAL DESTINATION ROUTE DATA
DEST DRN ROU CHO CUST ADC TRC SRT NUMACK PRE
999 3 060610000000008000600000 0 1 0

END

<rodaP:ROU=3;ROUTE DATA
ROU TYPE VARC VARI VARO FILTER
3 SL60 H'00000310 H'15440000 H'06300000 NO

 

[fouesnant]

Hi

If I understand well, phone A calls phone B diverted to an IVR connected via an ISDN route.
Then if the IVR calls phone B, the diversion shall not take place, i.e. avoid loop on the ISDN route.
Am I correct?

In any case, diversion of a phone is selected by D1 of CDIV parameter.
Otherwise, you can play with D6D7D8D9 of CDIV parameter of the phone to allow or not diverstion depending of the origin of the call.
Regarding loop avoidance on the same route, in BC12 you have ASPAC 118 that check the rerouting of a call coming on one route to go bak on the same route.

 

[tobsv]

Thanks for reply
The scenario you describe is exactly correct. I have BC11 to ASPAC 118 is not available to me. For CDIV on the extension the only thing that change behavior is setting the D9 to 3. That stops diversion for the route but unfortunately that stops diversion for calls coming from our PSTN route also. I would still like incoming PSTN calls to get diverted to IVR route when the extension is busy/no answer.

To me it would seem like the PSTN calls should be affected by D8 (Origin is external public line) not D9 ( origin is private external line ). Can I change this on the PSTN route? That would probably solve my diversion problem to use different origins.

Current extension CDIV=011151113
It seems like I must have CDINI on all extension for the diversion on busy/no answer to work.

regards Tobias

 

[fouesnant]

Hi

Your problem can easly be solved
The D3 bit in the SERV parameter of the route is made to differentiate Private line (your IVR) from Public line.
For you IVR, you have set it to 1 which is correct.
For you Public line you must set it to 0

 

[tobsv]

Absolutely perfect

Thank you very much

/Tobias