They are ultimately attempting to get the emails though exchange so the sales staff can get them on their blackberry.
We attempted to do some forwarding rules in outlook, but outlook will not apply them to the call pilot set of mailboxes.
I just learned this from another post, but you canput forwarding rules in mycallpilot to forward voice mail form callpilot to an email address, I use it for faxing, but it can forward voice mails as well. there is a check box in class of service that enables forwarding rules.
If you are using 5.0 you can install the desktop messaging client and tell it to put the messages in the recipients inbox (as opposed to a separate PST) so long as their outlook is open in will sync backwards with exchange and out to their blackberry. Ive setup systems like this when IT couldnt get the exchange working. There is also a tool out there that looks for the IMAP message coming out of the Callpilot on the network (its a broadcast). If its on their network its up to the exchange guys to make it work.
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