Exchange Reboots when Backup Exec tries to connect

[susanh]

Good Morning,

I am having a problem with my Exchange Server and I hope you guys can help. I am not by any means an Exchange Expert...my niche is web development, but I have been handed off the responsiblity for backups. So I recently discovered that the backups have been failing.

What I have discovered is that at every morning around 3:30 a.m., the Exchange Server is rebooting. Now this is the same time that the Backup Exec tells me in the logs that the Remote Agent connection has been lost.

So, Exchange and Backup Exec do not like each other and I need some advice on what I need to do. Just really a process of elminiation would be great.

I updated the network drivers.
I updated Backup Exec to SP4
I did disk defrag on the Exchange Server (basically what Veritas suggested we do in their documentation, but I am still getting the error message)

Thanks
Sue

 

[mobyduck]

Hi Sue,

I take it that you have the BackupExec Exchange client on the server and are using it to backup only the mail stores and purge the logs - if you try to backup the dreaded M drive you can get some major instabilities.

If this is the case, can you post any errors in the Exchange server event viewer which may give us a clue where else to look.

Regards

MD

 

[susanh]

Hi there,

Well after a bit more research I discovered that (fyi..this is a new gig so I am discovering a lot) there is GFI MailEssentials software on the Exchange Server.

So went there to see if there was any conflict with GFI and Backup Exec....and sure enough there was an individual who was having the same problem. He logged what he did an that it worked. He still did not understand why it worked and was trying to discover that information.

I did what he suggested...write a script that shuts down the SMTP service and the GFI services when the backup starts and then restart the services when the backup completes.

I have had 2 nights of clean backups...I don't know if what I am doing is write or making things worse...or just plain horrible practice...but I am at a loss with this issue.

Sue

 

[susanh]

oh..I forgot the Event ID

6008