Exchange/Outlook: two receivers of one mail box

[sofie]

We have two users who answer mail for their manager (the manager does not answer her own mail at all). If user "A" answers a piece of mail, how can we notify user "B" that the mail has already been addressed? The mail looks unopened in each mail box whether or not the other has opened it. Any suggestions?

 

[nnash]

We have several people that monitor a help desk mail box. The way we avoid duplication of responses is that when we respond, we bcc the others to alert them that it has been taken care of.

 

[Shad007]

The idea is to have the one mailbox for your manager..on that mailbox (inside outlook) set permissions for all other users that are to access it (right-click on inbox and select properties (note: u may have to select permissions on the whole mailbox also) > Permissions...next go to those users machines and 'add' a new mailbox ..open outlook > Tools > Services > Double-click Microsoft exchange > click 'advanced'...this will let you add more mailboxes. (note if u add a mailbox and have not set permission on that mailbox to allow the user to open it you will receive a 'unable to open' error). When you expand the mailbox you should see the 'inbox' for your manager appear... when a user completes a task set by an email they delete that email..the deleted email goes to the 'deleted items' on the managers mailbox (ie the user won't see it in their deleted items)...and no other user will see it in the inbox if it is deleted....

Please let me know if you didn't understand my gibberish