Exchange mail problem in sending and receiving

[hoghat62]

I hope I can get enough infomation out so that I can get some feedback on this as I am new with Exchange Server as well exchange Server 2003.

The set-up is a SBS 2003 with Exchange 2003 on the same server. When I came on board the Server was called "@@@@.info" and email is "@@@@.org". From what I understand on the problem and someone help me understand. The ".info" is internal email as well. When sales people leave and their administraive assistants try to email from within the company the email is suppose to somehow convert from .info to .org. I am told that is not happening. Cannot find anything in event logs, or no one gets error messages. Some are able to email outside of the company but, not receive the email back in on replies. I do this on a contract basis and when the accountant emails me and I reply back to her she does not receive my email. It appears the rest of the company can receive my email on this. Can someone enlighten me on what to do about the .info to .org problem?

Someone mention to me that the "Autolookup file" was corrupted and that I should rename it and reboot and let it rebuild itself. I cannot find any knowledge of where that maybe to try it. May some of you smarter folks can help me.

 

[58sniper]

The name of the Active Directory domain and the Exchange email address domain name are two completely separate things. Changing one has no impact on the other.

Email addresses are based on Recipient Policies within Exchange.
[google]exchange recipient policy[/google]

Whether email sent to a specific domain name arrives at the server depends on many things, including where the MX record for the domain name points, as well as some firewall our router configuration.

It's important for the recipient policies to be giving out email addresses that are based on the public domain name. For example - let's say you configure a recipient policy to give all of your users @mydomain.com email addresses. If you don't own that domain name, and have the MX record for the domain name properly configured, internal users would be able to send email internally, and to the outside world. But only people internally could reply to it. External users would get it either bounced back, or not delivered at all.

Pat Richard
Microsoft Exchange MVP

 

[hoghat62]

I will be going there this evening and looking at the exchange recipient policy. I will post what I find and see if we can get this email problem worked out.

If you have a good step-by-step troubleshooting guide that I have not been able to locate it would be helpful. I feel almost blind going into this but it needs to get taken care of. I can find my way through this just not sure what to be looking for.

Internal email is not a problem within the company, but if one administrator assistant is sending email to her boss on the road, it will not get to him as it just stays internal.

 

[58sniper]

There are plenty of threads here that should show you uhow to configure things.

Pat Richard
Microsoft Exchange MVP