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Exchange integration with Rightfax

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jermocide

MIS
May 22, 2000
37
US
I have been chosen at my company to propose and install a fax server for one of our customers with exchange integration and desktop faxing inbound and outbound. I have chosen to use Rightfax 8.0 with some type of DID fax card. I have some Exchange 5.5 experience and little Faxing experience. I was wondering if there is anybody out there who has done this type of job already and would like to give me an overview of how this is done. I would like to know such things as... is there any software I have to install on the companys exchange server, any software that must be installed on the client machines, is the process of exchange integration tricky in any way. Any information you could offer would be very much appreciated.

Thank you,

Jeremy
 
Hi there,

About a year ago I was asked to research the same exact project. Rightfax was one of the fax servers I looked at. Our Company put this on the backburner. I did find out a lot of information about it though. If you want to give me your email address I can forward a couple Power Point presentations and a white paper documentation which explains everything to you. Just to give you a little summary of what I think I know about this.

First of all, the Fax Company will come in and set this up on its own server. This server will have the DID Fax card and will have the range of DID numbers that will work with your PBX. On the Exchange side what will happen is there will be a connector to the FAX server which will help identify the Exchange Server mailboxes. I believe there is a fax piece that attaches itself to the properties of all Exchange Mailboxes. There is a client piece that needs to be installed as well. But everything is very user friendly. Without saying more give me your email address and I can forward a few things to you that explains everything in detail.

Zoe
 
Hey Zoe,
Anything you could offer would be appreciated.

jowen@digitaltel.com
 
Have you managed to get this working yet?

Ours has gone down and the normal admin is on holiday, dropping me right in the dirt pile
 
do you have Rightfax on the same server as exchange? What do mean "gone down", the whole server, or just the Rightfax service?
 
I can give you one tip about the captaris fax server. Even though the Right Fax people will tell you that it is possible to install additional fax boards on the one server and configure them remotely from a second don't do it. Configuring the boards remotely replaces the registry values on the remote machine you are working on. In our situation we had two fax servers, one was the master and one was dedicated as the slave for a specific customer. For some unkown reason our install and test plan was wrote up as install an extra card on the remote machine and then the following Saturday night return and config the board from the main fax server terminal (sounds stupid and your right, but you had to know the data center manager at the time).

Did the install as planned and upon rebooting the two servers the board service would not start which would not let any faxes go. After about 3 hours of troubleshooting we found the new entries in the regisrty, restored from back up and configed the new board the right way and was off and running.

Mark,
What seems to be your problem? Are all the services running?
 
It's on a different server, to the exchange. And the problem seems to be that I can't get the RightFAX Database Module service to start. Just freezes the machine!!

Any ideas?
 
The database module has no dependencies ( I think ), so have you tried shutting off the other services and starting it alone? Do you get any event log errors? Have you tried running any of the rightfax database repair tools?
 
tried without other services, but to be honest it's only running windows 2k and rightfax

not treid the repair tools, wouldn't even know where to look
 
You'll need to stop the Rightfax services first. Then in the \Rightfax\Database directory there should be three tools: DBCHECK , KEYBUILD , and RESCUE.
Run DBCHECK first (I believe the syntax is "DBCHECK -a faxdata"). Then run "KEYBUILD faxdata" if DBCHECK reports errors. If that still doesn't fix the problem, you would run RESCUE, but make sure you have a backup, and I believe there's also a hotfix for Rightfax 8.0 you need before attempting RESCUE.
 
Bronto is correct the Database module has no other dependencies. Has there been any maintenance recently ran on the server such as removing a large amount of faxes or installing other applications? IF your database module is not starting or didn't start after a reboot then either there is some type of corruption in the module or another app that would have been recently installed is causing conflict of overwrote a shared dll. Running the DBCHECK should resolve the corruption aspect. Since you mentioned that this is the only app running on the server you should be good to go once the repair is done.
 
DBcheck states no problems. Ran the keybuild which was succesfull. still not working, not over keen on running the Rescue.

Eventlog is stating RPCDBT:Error (2) in transacting named pipe.

RPC service is running ok.
 
running fine as far as I can tell.

Both service and the fax monitor shows it as running
 
I'm using RFax 6.0 and we don't use the exchange connector because it was crashing the mailserver. It just couldn't handle the extra stress and information. We just have them use the rightfax client and we disabled the RightFax mail connector and removed the rightfax junk from our mail server. =)
Although, it would be nice to use the mail intergration feature... we just never want to chance it again =/
 
I'll assume you rebooted the server...do you have a support number? They might be better equipped to help you...
 
Yeah restarted it...

As for support, think your right, but thanks to everyone for help.

Like I said I've just had this dropped on me cos the person that usually deals is away!

Thanks again

Mark
 
Calling Captaris sounds like the best bet right now. Best of luck to you.
 
We Have RightFax 8.0 and are having problems getting help from Captaris. Has anyone else had a problem dealing with them?? Maybe they don't know how to fix our problem??!??

Our Problem:
Our faxes get routed to Public folders for users in each department to be able to see all the faxes. When you open a Fax (We are using the RightFax Form w/.Tiff) it asks you if you want to save changes when you try to close it or scroll to the next fax. If we give everyone "edit" rights to the public folder then this message goes away, BUT then if 2 people open up the same fax at any time (which is often) then both parties get conflict messages.

This is a problem when you go through 40 - 60 faxes a day.
Any suggestions from RightFax users would be appreciated.

Thanks
 
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