ServerStorm
Technical User
Hi Everyone,
I have spent the last several days attempting to get Brick Level Back-ups working on our network. I just recently assumed responsibilies for our company back-up using ARCserve, and as this is the first time I have worked with it, I am by no means an expert or even skilled ARCserve user. I have read the online manual and over the past several days read many older to new posts and support documents around Brick Level back-ups and their problems/solutions.
My environment is as such:
ARCserve 11.0 installed on (ICECUBE) a Windows 2000 standard server with service pack 4.0. This server replicates Active Directory for our PDC.
ARCserver components that are installed are:
CA Backup Agent for Open Files
CA BrightStor Database Engine
CA BrightStor Discovery Service
CA BrightStor Domain Server
CA BrightStor Job Engine
CA BrightStor Service Controller
CA BrightStor Tape Engine
CA License Client
CA Remote Procedure Call Server
Our Exchange Server is (Lightning). It is a Windows 2003 standard server, service pack 1 running Exchange 2003.
ARCserve components that are installed are:
CA backup Agent for Open Files
CA BrighStor Backup Agent RPC Server
I have been able to successufully back up files and the Microsoft Exchange Server - Database Level(IS); however I cannot seem to get the Brick Level working. I receive the following error when attempting back-up:
E8601
Failed to connect agent. (AGENT=dbaexchis, EC=DBagent RPC Server is not started or not available.)
I have checked that the 'CA BrightStor Backup Agent RPC Server' is started.
When I make a job, I can, under 'Source' select Individual Mailboxes and Public Folders, however when I attempt to 'Start' a job, and the Security and Agent Information appears I cannot get the Brick Level agent to accept a username or password.
When I select 'Agent' and then the 'Use Agent' box, it asks for a user and password; when I attempt to input user account and corresponding password information the Security window appears again with a blank password field. I have entered the username like:
river/administrtor
river.mydomain.com/administrator
administrator
On the Lightning server, where Exchange and the Backup Agent reside I have ensured that the Backup Agent for Microsoft Exchange Configuration has been configured:
TCP/IP Port Number 6070
Number of 64KB blocks in each TCP/IP data transfer 1
Brick Level Coniguration
I select the 'Configure a Backup Agent Service Account to use with Brick Level' check-box. I enter this info:
'Mailbox (alias)' administrator
(I have created an administrator mailbox)
'Service Account' administrator
'Password' admin's password (double checked)
'Confirm Password' admin's password again
'Domain of Account' RIVER
I then select finish.
I have ensured that the administrator accounts belongs to all the groups that are needed to access the Exchange and Directory Objects. I have also reinstalled the Exchange Backup Agent as I read that several times that this can help.
I would very much appreciate your help in pointing me in the right direction.
Truly,
ServerStorm
I have spent the last several days attempting to get Brick Level Back-ups working on our network. I just recently assumed responsibilies for our company back-up using ARCserve, and as this is the first time I have worked with it, I am by no means an expert or even skilled ARCserve user. I have read the online manual and over the past several days read many older to new posts and support documents around Brick Level back-ups and their problems/solutions.
My environment is as such:
ARCserve 11.0 installed on (ICECUBE) a Windows 2000 standard server with service pack 4.0. This server replicates Active Directory for our PDC.
ARCserver components that are installed are:
CA Backup Agent for Open Files
CA BrightStor Database Engine
CA BrightStor Discovery Service
CA BrightStor Domain Server
CA BrightStor Job Engine
CA BrightStor Service Controller
CA BrightStor Tape Engine
CA License Client
CA Remote Procedure Call Server
Our Exchange Server is (Lightning). It is a Windows 2003 standard server, service pack 1 running Exchange 2003.
ARCserve components that are installed are:
CA backup Agent for Open Files
CA BrighStor Backup Agent RPC Server
I have been able to successufully back up files and the Microsoft Exchange Server - Database Level(IS); however I cannot seem to get the Brick Level working. I receive the following error when attempting back-up:
E8601
Failed to connect agent. (AGENT=dbaexchis, EC=DBagent RPC Server is not started or not available.)
I have checked that the 'CA BrightStor Backup Agent RPC Server' is started.
When I make a job, I can, under 'Source' select Individual Mailboxes and Public Folders, however when I attempt to 'Start' a job, and the Security and Agent Information appears I cannot get the Brick Level agent to accept a username or password.
When I select 'Agent' and then the 'Use Agent' box, it asks for a user and password; when I attempt to input user account and corresponding password information the Security window appears again with a blank password field. I have entered the username like:
river/administrtor
river.mydomain.com/administrator
administrator
On the Lightning server, where Exchange and the Backup Agent reside I have ensured that the Backup Agent for Microsoft Exchange Configuration has been configured:
TCP/IP Port Number 6070
Number of 64KB blocks in each TCP/IP data transfer 1
Brick Level Coniguration
I select the 'Configure a Backup Agent Service Account to use with Brick Level' check-box. I enter this info:
'Mailbox (alias)' administrator
(I have created an administrator mailbox)
'Service Account' administrator
'Password' admin's password (double checked)
'Confirm Password' admin's password again
'Domain of Account' RIVER
I then select finish.
I have ensured that the administrator accounts belongs to all the groups that are needed to access the Exchange and Directory Objects. I have also reinstalled the Exchange Backup Agent as I read that several times that this can help.
I would very much appreciate your help in pointing me in the right direction.
Truly,
ServerStorm