Exchange Backup Issues

[GSC]

Hi,
Got a NT 4 server with Arcserve 2000 installed on it, SDLT locally on this server. A second NT 4 server with Exchange 5.5 and Arcserve Exchange Agent installed on this one, backup done remotly from the first server.
Both servers have the SP 4 for Arcserve installed on them. Got some error messages on the last backup:
W3404 Unable to open file. (File=\\Mailsrv\D$\exchsrvr\dsdata\temp.edb Sh. Violation
(File=\\Mailsrv\D$\exchsrvr\mdbdata\tmp.edb Sh. Violation
(File=\\Mailsrv\D$\exchsrvr\dsdata\temp.edb Sh. Violation
(File=\\Mailsrv\F$\exchsrvr\mdbdata\priv.edb Sh. Violation
(File=\\Mailsrv\F$\exchsrvr\mdbdata\pub.edb Sh. Violation

The problem is that we've got more than 50 other email servers with the exact same configuration as this one and I don't have the above error message on any of these servers.!?

Any ideas?

Thanks

Cheers,
GSC

 

[fritz4000]

It is a warning that is occuring during the file system backup, and not through the exchange agent. I believe that if you backup the drives through the Windows client agent, it should detect that the Exchange agent is present and not attempt a backup of those files. There is a registry key that over-rides that capability though. I forget what it is off of the top of my head. If you are not using the Windows agent, ARCserve will attempt the backup and get the sharing violation.

 

[DebiJo]

Yeah, this one got me for a while. If you have the exchange agent on the server, it will not back up the actual *.edb files. And it will not give you a message saying it didn't back it up. As Fritz said, there is a registry key to override it and attempt the backup of those files even with the Exchange agent. Cyklops gave me the key information:
\HKEY_LOCAL_MACHINE\Software\Computer Associates\Brightstor ARCserve Backup
Client agent parameters has a DWord value called SkipDSAFiles. If it is set to 1, it will skip the edb files, if it is set to 0 it will attempt to back them up and give you a message if it fails. It will fail unless you have the open file manager agent or your Exchange services are shut down. I do both types of backups, through the open file manager and the agent.

Good luck!
Debi

 

[GSC]

Debi,
Thanks for the info. I checked on the server where we have these problems and this keu was not existing.
Should I create one?

Cheers,
GSC