Exchange Agent - E8604 Failed to start backup

[wborba]

Hi,
my backup server WinNT 4 SP6a with ArcServe2000 AE SP3.
my Exchange server (GAMA) is WinNt 4 SP6a w/ Exchange 5.5 SP4 and Norton Enterprise Antivirus 7.1/NAV for Exchange.

I have installed Client Agent for WinNT and Exchange Agent
(both SP3) on the exchange server.

All the servers belong to the same domain, service accounts are configured following manuals/release notes instruccions.

Jobs that "run now" works fine, i can backup Exch. IS,DS and
individual Maiboxes.

The problem are scheduled jobs, they backup DS, Mailboxes but IS fails (see below).

I hope anybody here can help me (CA tech support still does not respond to email messages)

Thanks,
Wilter.




Job ID........................ 23
Workstation................... GAMA
Source........................ dbaexch\Directory
Target........................ D-CES-WED- 3/13/02, ID 0626, Sequence #1
Session....................... 12
Start Time.................... 3/13/02 11:26 PM
Total Databases............... 1
Total Skips................... 0
Total Size (Disk)............. 1 KB
Total Size (DB)............... 15.00 MB
Total Size (Media)............ 15.06 MB
Elapsed Time.................. 5s
Average Throughput............ 180.75 MB/min

Job ID........................ 23
Workstation................... GAMA
Source........................ dbaexch\Information Store
Target........................ D-CES-WED- 3/13/02, ID 0626, Sequence #1
Session....................... 13
Start Time.................... 3/13/02 11:26 PM

E8604 Failed to start backup. (DBNAME=Information Store transaction, EC=Backup Agent Error -- (301) "Exchange Server Error. HrBackupPrepare failed. Check Backup Agent Activity Log".¬ø
Ô,ùw`Øùwÿÿÿÿ”¬ø
)
Total Databases............... 1
Total Skips................... 0
Total Size (Disk)............. 1 KB
Total Size (DB)............... 0 KB
Total Size (Media)............ 64 KB
Elapsed Time.................. 1s
Average Throughput............ 3.75 MB/min
Total Errors/Warnings......... 1/0

Job ID........................ 23
Workstation................... GAMA
Source........................ dbaxchg2
Target........................ D-CES-WED- 3/13/02, ID 0626, Sequence #1
Session....................... 14
Start Time.................... 3/13/02 11:26 PM

\Individual Mailboxes\User1
\Individual Mailboxes\User2
\Individual Mailboxes\User3

 

[Arcbackup]

Hi,

There are several things, which should be checked:

The EC 301 can appear, if a incremental backup is running and the Exchange server is configured with “circular logging”
Make sure in the Exchange Agent Options “Full Backup” is selected
If this is a scheduled differential or incremental rotation job, then please take a look at the following page, which describes this behavior.

http://support.ca.com/techbases/asnt/NASNT705.html

Another reason could be, that there are patch files located in the mdbdata directory.
Find on the following link the description.:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q297172

And last but not least, this could also a security problem:
Use the account which is specified for the System SA under “My Computer” in the B/U screen.

I am sure, this will help.

Regards