This is somewhat of an odd and unique problem so I'll describe it as best as I can. We run Exchange 2003 and Outlook 2003 on our clients. I have a bunch of e-mails that I had to restore from an employee that is no longer with us. Not long ago I recreated an AD account for this person along with a mailbox and restored these old e-mails to there. Well, when you open some of these e-mails they list someone's else's name in the "To" field instead of the actual person's name. The reason this is such a big deal is that some of these e-mails might be used as evidence. So, we cannot use these e-mails unless they have the actual person's name on them. Some of them do have the correct name though... I cannot find any pattern to it. If I am being too vague feel free to ask me for more details.
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Exchange 2003/Outlook 2003 problem with restored e-mails
- Thread starter ScottCGI
- Start date
- Thread starter
- #3
The person in the "to" field in some cases is the person who replaced him. But, in a batch of e-mails from before the original person even left I am seeing this and there is nobody being "cc'd", it's just being sent to the one person. We recently upgraded from outlook 2000 to 2003 so maybe that is part of the problem?
- Thread starter
- #5
Yes.... right after the original person left the replacement was using his login and eventually I modified that login to list the new person's name. So I know that is the connection but I'm not sure how to fix it because it's not 100% consistent across the board. Some e-mails list the correct name and others don't. And there are e-mails listing the replacement's name that were created before he even was hired. Tricky problem, I know!
pgaliardo
MIS
- Nov 30, 2004
- 887
Yeah, that is a tricky one. And you're saying you didn't copy this new user from the old user template, you just went and renamed it to refelct the new user, right?
Anyway, you didn't mention how his mail was backed up and restored. Did you export his mail to a pst file or are you restoring from a backup program?
Anyway, you didn't mention how his mail was backed up and restored. Did you export his mail to a pst file or are you restoring from a backup program?
- Thread starter
- #7
Yes to your first question. As for the second question I did both... I originally backed them up from backup exec and then I eventually put them in .pst files. I recently recreated an AD account for this guy and then I imported all of the .pst files into the recreated mailbox.
pgaliardo
MIS
- Nov 30, 2004
- 887
I'm completely guessing here, but I suspect that just renaming the original users account for the new user still has the original SID. Perhaps Exchange is smart enough to know that this SID is now associated with the new user?
My only suggestion would be - and I'm sure this won't be able to be an option to you - is to:
1. Delete the recreated AD account
2. Rename the new user's account back to the original user
3. Create a brand new account for the old user's replacement
Like I said - I'm grasping at straws here, so I'm not even sure this will work. Good Luck.
My only suggestion would be - and I'm sure this won't be able to be an option to you - is to:
1. Delete the recreated AD account
2. Rename the new user's account back to the original user
3. Create a brand new account for the old user's replacement
Like I said - I'm grasping at straws here, so I'm not even sure this will work. Good Luck.
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