Exception error during DR Arcserve 2000

[rabowsm1]

Hi everybody!

during a test recovery cases on a HP ML370 G1 we experienced a DR process crash during data restore with an error in a DR Application Exception Window. The job crashes at random moments during the DR restore. The error:

Exception Time: Thu Aug 26 14.50:53 2004
Exception cause: EXCEPTION_ACCESS_VIOLATION (attempting to read)
Exception flags: Noncontinuable exception
Exception adress: 22810388h
The file it stalled on was system.adm.

I repeated the test on the G2 and it failed on another exception adress and another file.

Looking into the dr.log we noticed that the DR Option build was 638 while the Arcserve Base install build 1100. So that may be our problem. We are looking into it.

Can you give me any more clues as to where to look? Any help is greatly appreciated.

 

[rabowsm1]

We discovered that the exeption error was caused by a discrepancy between the build level of the Arcserve 2000 base installation and the one of the Disaster Recovery Option (1100 vs 638). The difference was caused by the fact that we upgraded the base installation to SP4 for AS2000. The DRO however we left untouched.

We are now implementing SP5. This new service pack updates both the base- and DRO installations. We tested this and it solved the problem.