Excel XP and printing problem (multiple page prints on one page paper)

[fourheadns]

Hi,

This seems to be a user specific problem as it only happens on certain machines. The problem is when I print on one of the users machine on a 10 page excel document, it prints out 4 pages in one page in excel. For example, page 4 prints over page 3, page 3 over page 2 and page 2 over page 1 and this shows up all in a one page white paper. Anyone has had this happened to them and know how to resolve this? Thanks in advance.

 

[n4330w8030]

As a first step, re-install the print driver.

Secondly, type the following command in Start,Run box:

"C:\Program Files\Microsoft Office\Office\Excel.exe" /regserver

 

[fourheadns]

Thanks for the reply and do you mind filling me in on what this actually does to the excel program. And the location for office xp is C:\Program Files\Microsoft Office\Office10\Excel.exe" /regserver

I haven't had a chance to try it on the user's computer yet, but was wondering if I could get more info on this.

 

[n4330w8030]

The regserver command re-registers the software. It re-associates the application such that all other applets and such know it's ready, willing and able. It's sort of like getting re-acquainted with old friends.

 

[fourheadns]

Thanks for the quick reply again. I was out sick on Wed and Thur and just had a chance to try it on a user computer.

Unfortunately, re-registering excel did not work in this case. The funny thing is when that user prints from the network printer, it's fine, but when she prints from her local printer, it doesn't work. This has happened to 3 users so far (all printing to local printers.) But it's definitely not the cause of the printer because when I use the printer (rolling printer) and plug it to my lpt1 port and printed the file that gave the users problems, it turned out ok. So at this point, I think I have to try to either fix and repair office xp with the disc or reinstall it.

Any other suggestions that you may have will be greatly appreciated, thank you.

 

[beerhunter2]

I've got to agree with n4330w8030's first response. I think this is a printer driver issue. Delete the local printer from the users computer. Then reinstall the printer and make sure the printer driver is overwritten.