Excel page layout view problems will not go to landscape

[atxross]

I have two users who are currently experiencing the same problem within Excel. It seems recently they have lost use of the page setup feature, (for page layout view). All Excel documents are defaulting to Portrait, and will not allow for landscape view. Even if you select the landscape option and save, it still stays in portrait. I've tried doing the windows updates and repairing office. I've even gone as far as uninstalling Office and reinstalling, still to no avail. Please advise. Thank you

 

[carrr]

When your users open Excel, are they getting a blank workbook titled Book!, or something else?

 

[carrr]

Not Book!...I meant to ask "Book1." Sorry.

 

[carrr]

Also, check C:\Program Files\Microsoft Office\Office\Xlstart and see if you see anything like book.xlt in there. If you do, remove it...Excel is defaulting to this.

 

[desireeg]

Atxross:
We experienced a similar problem with an excel vba application and after many trials, discovered the issue was caused by an incorrect or bad printer driver.
Hope this helps!
Desiree

 

[atxross]

In response to "desireeg". Your answer seems to be the fix. I've found that there are actually more than one user who have this same prob. They switched printers. The printer is an HP laserjet 8100 dn. Do you know which drivers I will need to fix this problem on that printer? I've gone to the HP ws to get the drivers, but there are a number of different ones. I don't want to download all if I don't have to. Thanks for your help, it is very useful.

 

[desireeg]

Atxross:
Our situation was on a Citrix network and the admin had the wrong driver loaded for a specific OS. I would suggest that you reinstall the drivers for that printer for the OS that is giving you the problem. Say if WIN98 users are having the problem, reinstall from the HP site the 8100 DN for Win98 on your server and then on the workstations.
Hope this helps!
Desiree

 

[atxross]

Hi desireeg,
Our admins loaded the current pcl6 driver through the server. We are NT, and this still isn't fixing the problem. I also updated the drivers on the users local drive, thinking maybe this might fix. That didn't work, so I tried removing, then re-installing the printer and still didn't have success. Strange thing is, this is the only model printer we are having this problem with at this location, and our remotes as well. Is this a problem with all 8100 DN's? Thanks for your help, I greatly appreciate it.

 

[desireeg]

Hi atxross;
Long story, but I don't know the model of printer used when I came across this problem. I know our client uses only HP printers and are continually upgrading older machines with the latest & greatest HPs. I went to the HP site to see if they have any info on this problem and I found a very recent post of the same issue. I hope this will help you.

http://bizforums.itrc.hp.com/cm/QuestionAnswer/1,,0x1c7e85079106d71190050090279cd0f9,00.html

I would suggest that you contact HP if you need further information. They MUST of heard of this issue before!

Hope this helps!
Desiree

 

[atxross]

Sweet, thanks.