Robertislearning
IS-IT--Management
Hello everyone,
I pull a daily report that is similar to this:
Receive Customer Response time
10:00 INR 5.0
10:15 INR 6.5
10:30 Cust 3.0
10:45 Cust 3.5
11:00 SRV 6.0
11:15 SRV 6.5
I'm trying to figure out how to have either a Macro or conditional formatting or some other tool that I'm not aware of go through a 500+ report like this and highlight any line where the 'Response Time' exceeds a pre-specified limit.
For the exmaple above, if an 'INR' customer had a 'Response Time' greater than 5.0, I would like to have that entire row highlighted in yellow. The same holds true for the 'Cust' customer with a 'Response Time' greater than 3.0 minutes.
One more action that I'd like to figure out how to build is to have any call that is greater than 15 minutes to be highlighted in red.
This will help me out tremendously as I won't have to go through each line and manually highlight each row where the 'Response Time' is exceeded. They will also be very accurate reports since I'll be removing the human error factor.
Thank you in advance for your assistance!!
I pull a daily report that is similar to this:
Receive Customer Response time
10:00 INR 5.0
10:15 INR 6.5
10:30 Cust 3.0
10:45 Cust 3.5
11:00 SRV 6.0
11:15 SRV 6.5
I'm trying to figure out how to have either a Macro or conditional formatting or some other tool that I'm not aware of go through a 500+ report like this and highlight any line where the 'Response Time' exceeds a pre-specified limit.
For the exmaple above, if an 'INR' customer had a 'Response Time' greater than 5.0, I would like to have that entire row highlighted in yellow. The same holds true for the 'Cust' customer with a 'Response Time' greater than 3.0 minutes.
One more action that I'd like to figure out how to build is to have any call that is greater than 15 minutes to be highlighted in red.
This will help me out tremendously as I won't have to go through each line and manually highlight each row where the 'Response Time' is exceeded. They will also be very accurate reports since I'll be removing the human error factor.
Thank you in advance for your assistance!!