Excel 2002 cannot open file from the network drives

[ebo33]

Client
W2K SP3
OFFICE XP SP1


We are having a problem from one of the client trying to open a file from the network. Lets say S:\Finance_share\Old Office. From Excel 2002 if you go to file open S:\Finance_share\Old Office, it just stays on dialog box with hour glass without showing any subfolder. But if you go to explorer and go to the same folder S:\finance_share\old office, you can see all the subfolders and you can also open the files if you double click it.

Same thing happen with Word 2002. Looks like a browsing problem with office xp suites.

Any help will be greatly appreciated.

Thanks,
Ebo33

 

[jkeduhsd]

Have you copied the file from the Network drive to the local drive to see if it would open?

 

[ebo33]

Yes. I tried that it will open but for some reasons if the file is under the subfolders of another subfolders for example S:\FINANCE_SHARE\OLD OFFICE

I cannot see any folders or files under OLD OFFICE if I open it through excel 2002 by file/open or open toolbar. It will froze with hour glass as soon as I go to OLD OFFICE folder


If I use windows explorer to go there I have no problem. I can even open the file by double clicking it and excel will run with no problem.

Thank you,

Ebo33

 

[ebo33]

I was able to fix it by deleting the users profile. After restarting everything seems fine.

Ebo33