EVM on 7.0(12) 500v2 with analog trunks won't connect 1

[kholladay]

Have a system that was working fine for several weeks then, out of the blue, the analog trunks won't connect when calls are presented to the auto attendant. They go from pre-alerting to ringing to connected then back to idle and cycle over and over in that state. Sending the call to a hunt group works fine.

I am seeing this on two different systems right now. Any thoughts?

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[amriddle01]

Is the voltage from the exchange on the low side? I.e is it a long run? Not sure why targeting groups would work though, but IP Office and analogue is rarely a good mix is it

http://www.ipoffice.tel

 

[kholladay]

Nope all is good and they are analog trunks off of a cisco router that converts SIP to analog. Not a trunk side problem it's got to be something funky that is going on with the embedded VM but I can't figure it out. Outbound works without issue, inbound works without issue, only calls going to the EVM AA are having trouble. Calls to a mailbox work great as well.

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[amriddle01]

You tried tricking it by forwarding via a user to the attendant rather than direct?

http://www.ipoffice.tel

 

[kholladay]

Yep. Calls go to a group that has a user that forwards to a short code that calls the AA. Downloading 7.0(23) and the patch now to see if that fixes it.

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford