Events firing only after signing out

[m0dE]

Hello everyone,

This forum has been so much help for me. I really appreciate everyone for help.

Here's my problem:
I assigned happy hour promo in events.
However, even the time passes the assigned time, the price chance would not occur.
Then later, I realized that the price chance would only apply after the employee signs out and signs back in.
Has anyone else had problem like this?

Thank you,

 

[m0dE]

The problem I described may not be entirely correct.
I realized that now my FOH doesn't even fire events after re-logging in.

Does aloha automatically "catch up" with skipped events? Say if the both FOH and BOH were both shut down for a period of time when a certain events were suppose to be fired, and the system is back on, does BOH fire events that it has skipped?

Thank you all you aloha gurus

 

[SwampGas]

They should as long as the terminal is not in redundancy (Stand alone).

For example, if I create an event and the time is past for the event to fire, if I do a refresh, the event is then running on the terminals.

MegabyteCoffee.com

 

[m0dE]

ah. thank you very much!

 

[AlohaSupportTech]

Remember that Events do not fire if the time/date is off on the server and/or pos terminals.

Also, look at your events to make sure another event is not superseding it. Event hierarchy in Aloha is as follows:
Default (no event)
Special Event (one time)
Monthly
Weekly
Daily

Events can be tricky as Aloha Manager does not advise if you have made a mistake in setting one up.

Good luck.

If you are still having issues you can contact me at bill.bradley@askbillbradley.com

 

[m0dE]

Thank you for your help Bill and MegabyteCoffee
Yesterday, again, the event didn't fire.
I am going to check on the dates of the both machines as soon as I get the chance.
Thanks again.