Event code EVT904-010D00S3 2

[mzxi]

We have a modular MICS with version 6.0 and VM of 4.0 running. We enabled the PRI services about 3 weeks ago. Since that time, the system will drop about 20 ~ 30 incoming calls per day. The call will drop within the first 30 seconds after it has been answered. No other drops occur. Drops are from both land line and cell phones. The drops do not occur when a caller uses our DID numbers. Also no outbound calls are dropped.

Alltel maintains this switch and they have replaces the smartjack cards, changed pairs, redone the span, changed ports at the CO and nothing fixes it. Today they noticed event EVT904-010D00S3 with the times and dates corresponding to the dropped calls. However, this event is not listed in the Nortel manuals.

I'm about ready to rip this system out and get a full blown PBX from another company if this cannot be solved.

Thanks for any suggestions

 

[luv2ski]

need to get mics to 6.1 wi 6 10 also need to get nam to 4.1 prior to mics upgrade

ski season has started

 

[mzxi]

Alltel has suggested upgrading to 6.1, which is a free upgrade from them. However, they want almost $900.00 to upgrade the VM to 4.1.

If everything goes as planned, we will be switching to a Cisco IP phone solutions in the fall. I am trying not to spend anymore money than needed on this system unless absolutely needed. I was hoping to know what this event means to see if it would kick something loose from Alltel's "brain trust"

 

[Roldan]

Here is what I found on that Event message

904: qERR_In_tLD P3 'B' Trace TestLog
904: | CAUSE:
904: | A logevent has been caused in the ISDN loop driver or broadcast
904: | call handler by the receipt of unexpected input.
904: | 1st parameter is an error sub-code (see source code).
904: | Remaining bytes are optional parameters passed to the error call.
904: | See the source code at the location of the error. call.
904: | ENVIRONMENT: 904: | ISDN loop driver or broadcast call control receiving input.
904: | HUMAN ACTION:
904: | Determine input that caused event and state of the ISDN
904: | driver when the call occured. Take steps to fix
904: | incorrect event or have driver accept it.


Louie Roldan

http://www.4vertex.com

 

[luv2ski]

4.1 nam upgrade is a free from nortel takes no more than an hour...your vendor is hosin you...well unless it was originally a 3.0 nam...then its a keycoded upgrade and may cost some duckeys

ski season has started