Event 1023 Error Downloading using POP

[cj7owner]

I have several POP users on our exchange 2003, When the user sends a message to an incorrect email address or whatever, The NDR comes back to that account from systems administrator but, the user gets a message in outlook during a send/receive stating there is an unknown error with the mail server and cannot download any new messages (bottom right hand corner).

The user calls me and right now as a workaround, I log into the exchange account (on my machine) where the NDR shows up and delete it from their account. The user can then pop again.

In the event log on the server, Event ID 1023 shows up "error rendering message" and that doesn't really lead anywhere.

This happens quite regularly on new client machines as well as old clients.

Has anyone experienced this, I can't seem to find anything that references it.

(FYI using exchange 2003 sp2 with IMF)

help

 

[cbrunet17]

According to MS: "This error can appear if Outlook clients that are connecting to the Exchange 2000 server are configured with both the Internet E-mail and Microsoft Exchange Server services in the same client profile.

 

[cj7owner]

thanks for the response, but that's not the case. They only have one profile set up for popping.

 

[cbrunet17]

Is there an error code in the body of the event? Can you post the entire event?

 

[cj7owner]

I guess this site won't let me post the screen capture but here is the jist of it:


Event Type: Error
Event Source: POP3SRC
Event Category: Content Engine
Event ID: 1023
Date:
Time:
User: N/A
Computer: SERVER
Description:
Error 0x800700003 occurred while rendering message 0001-00000309635e for download for user user@email.com

According to Microsoft, "This is an occasional timing error caused by not locking the mailbox during use. This can be safely ignored unless these errors occur frequently."


Upon clicking the hyperlink in the event I get redirected to MS, but doesn't help much. As soon as it happens again I'll post that link as well. (I have already cleared my event log)

 

[cj7owner]

This is where I get redirected, but after going through the solutions several times still get the problem...



Details
Product: Exchange
Event ID: 1023
Source: POP3SVC
Version: 6.5.0000.0
Message: Error error code occurred while rendering message message id for download for user name.

Explanation
This error is an occasional timing error caused by not locking mailbox during use. This error can be safely ignored unless you get these errors very frequently.

User Action
No user action is needed. This rule is disabled by default.


Version: 6.5.6940.0
Component: Microsoft Exchange POP3 Service
Message: Error <error code> occurred while rendering message <message id> for download for user <name>.

Explanation
This event indicates an occasional timing error caused by not locking mailbox during use. This error can be safely ignored unless you get these errors very frequently. This rule is disabled by default.


User Action
No user action is required.



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Related Knowledge Base articles
You can find additional information on this topic in the following Microsoft Knowledge Base articles:
• XCCC: POP3SRV Event ID 1023 with Multiple Services in Profile
The Event Viewer Application log on a Microsoft Exchange 2000 server contains numerous instances of the following event: Event ID: 1023 Event Source: POP3SVC Event Type: Error Event Category: Content Engine Description: Error 0x7d6 occurred while...
• XCCC: Error When You Open a Message with a POP3 E-Mail Client
When you try to read an e-mail message by using a POP3 e-mail client, you may receive an error message that is similar to the following: Message number # could not be retrieved. Account: IP Address, Server: IP Address, Protocol: POP3, Server...
• The error 0x800CCC92 or error 0x800CCCD2 occurs when you try to retrieve a message from a POP3 server
When you try to use Microsoft Outlook Express to retrieve a message from a Post Office Protocol (POP3) e-mail server, you may receive the following error message: There was a problem logging onto your mail server. Your Password was rejected....

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