eTrust Antivirus Realtime Monitor auto-disables

[cstancill]

We installed eTrust AV 7.1 for a client on over 50 workstations in 4 sites. Most workstations run Windows XP, however there are 4 workstations at one site that are running Windows 2000 Professional. The Realtime monitor on these machines will disable, and they lose their signature download settings (download sites). Anyone have an idea?

 

[jimstill]

I have a similar problem. I have a 5-user license for eTrust antivirus, it runs fine on 4 machines, 1 2K and 3 XP. The 4th, a Compaq Presario R3000 with XP, on attempts to download sig files, it errors "Code 5 Configuration file is being used by another process"...I've uninstalled and reinstalled, set services to manual or disabled or automatic, tried the free 30 day trial version...can anyone help? Firewall is set to off...

 

[cstancill]

That is strange... I don't even get an error code though. What SP is the 2K machine running (if you don't mind me asking)? Are you running eTrust on a server also?

 

[jimstill]

the notebook's not in the office right now, so I can't check to be sure, but it's set to auto-update, so I'd assume it's right up to date. It's been doing this for almost a year, so it's persisted thru numerous ver's, we were updating manually once a week, but that's sloppy versus every 15 minutes, and the machine picked up some infections, which I removed this weekend, and then went back to trying to figure out what was wrong. After about 3 hours, I uninstalled etrust, and installed AVG, which works.

 

[mngolfnut]

I had this same error last year. The solution was to ensure the TMP and TEMP environment variables are pointing to a valid TEMP folder, i,e., %windir%\temp.

 

[cstancill]

It turns out that there was an "unknown" server sending polls out on the subnet. Initially fixed the problem by modifying the registry keys that define the port that eTrust listens on. Turns out another admin had set up the server for "testing purposes" and didn't tell anyone. Is there a thread for removing the knife from my back? :0

 

[jimstill]

well, none of this stuff worked, the maching still won't update, it's the weirdest thing, does anyone know how to actually communicate with CAQ?