etrus innoculateit 6 shutting down services

[blaine011]

For some reason innoculate it 6 exchange realtime scanner is shutting down my services. To the point where users cannot log into the server anymore. What can I do about this problem?

 

[spec9742]

Are you excluding the following process's from realtime scans on the Exchange server:

store.exe (Exchange)
isinteg.exe (Exchange)
eseutil.exe (Exchange)
mtacheck.exe (Exchange)
exmgmt.exe (Exchange)
srsmain.exe (Exchange)
emsmta.exe (Exchange)

Are you excluding the following directory from realtime scans on the Exchange server:
c:\Program Files\exchsrvr\Mailroot\vsi 1\Queue (for the Exchange server only. Would cause email messages to randomly be locked in the queue)

 

[blaine011]

would blocking sotre.exe from being scanned prevent email messages from being scanned?

 

[cmeagan656]

No, it won't block email messages from being scanned. You're blocking the process in the server Realtime options not in the Mail Option Realtime options. They're two different things.

Cheers.