Hi Guys
I'm trying to set up a Solidus Group queue so that the incomming caller hears their estimated waiting time. I understand that it calculates the average wait time based on the duration of the last 10 calls answered.
I have set up a test group and placed 12 calls to it and made sure they were all answered and lasted between 1-4 minutes. I then made a 13th call whilst the 12th was still being serviced so it went into the queue. However when i heard the queue message it just kept saying that my wait time was 10 seconds. I would have thought that the estimated wait time should have been at least 50-60 seconds based on the duration on the previous 10 answered calls.
Cheers
Wonnag
I'm trying to set up a Solidus Group queue so that the incomming caller hears their estimated waiting time. I understand that it calculates the average wait time based on the duration of the last 10 calls answered.
I have set up a test group and placed 12 calls to it and made sure they were all answered and lasted between 1-4 minutes. I then made a 13th call whilst the 12th was still being serviced so it went into the queue. However when i heard the queue message it just kept saying that my wait time was 10 seconds. I would have thought that the estimated wait time should have been at least 50-60 seconds based on the duration on the previous 10 answered calls.
Cheers
Wonnag