ESA problem using 7 as AC1.

[TimHooley]

I'm working on a succession 4.0 Option 61. Because of all of the problem with erroneous 911 calls the customer had me change AC1 from "9" to "7".

The 911 and 7911 were working fine, however, and there always seems to one, now the customer wants the capability of being able to dial "911" direct eliminated and just to be able to dial the access code (AC1) "7"-911, which would be 7911 dialed out.

I know how to get it working without using the LD 24 ESA service, but I need the printouts when it occurs.

Personally I think the customer is nuts putting himself in a such liable position eliminating 911 dialing but this is his request and my problem.

Using the ESA programming how to eliminate 911 but be able to use 7911 instead. We use the clid tables for ID. Thanks

 

[StanleySteamer]

Is Misdial Prevention enabled in your ESA settings?
It is a better way to prevent the erroneous calls than eliminating 911 direct.
Most misdials occur when someone is trying to dial 9+1+area code and accidentally press 1 twice. When they continue to dial the area code the Misdial Prevention feature recognizes it as a misdial and intercepts the call. You can intercept to a RAN or other message.

 

[TimHooley]

Stanley, thanks for the advice, that could be a help. But first of all when I attempt to go that prompt by doing a change in LD 24 for ESA I do not get that prompt. It returns out after OSDN. Does misdirection need to be turned on somewhere else first? Thanks Tim

 

[TimHooley]

Stanley, Thanks for the help. I see that the feature you recommended is available is release 5, I'm at 4.

A case of the customer asking me to do something I don't want to. Actually I have some remote off site out of state IP I2004 phones that are causing the problems, which today I have used tgar to prevent them from the 911 route.

I'm going to tell the customer that I can out "911" calling but to do so I'll need to out the ESA, then program 911 as an spn sending it out that way making it necessary to dial AC1-911 the only way for 911 calls.

And of course with no ESA that means no printouts, call records, on the terminal or an osdn when someone dials 911.

He won't go for that. Basically he needs to upgrade to give him close to what he wants. Thanks again. Tim

 

[StanleySteamer]

Oops sorry. It looks like it's not available until release 5.0. Too bad.

 

[StanleySteamer]

There was a patch for rls 4 that would turn on misdial prevention. Or you can use the method that ghtrout has posted on his site.

http://www.ghtrout.com/files/911_misdial_prevention.html

 

[TimHooley]

Stanley, Thanks again, the ghtrout method is an option. This is a paper plant with three large sites whenever someone calls 911 and hangs up the first thing they do is call me to find out who originated the call. I can dial in and the ESA program in the history file gives me the answer. This is a choice the customer will have to make. The patch would be nice but I'm a DBA who does all of his moves and changes and have no access to the Avaya site, his maintenance vendor might though. Thanks again for your help. Tim

 

[30n30w]

If you were to setup a buffer box like an omnitronix (might be asentria? now) - it can act as a monitor for OSN data that would appear on the terminal; capture the 911 call data and spit it out on an email /text message etc. - and it happens almost instantly.

here an example that I received on my phone:

From: Switchroom [mailto:Switchroom@mycompany.com]
Sent: Wednesday, December 17, 2014 2:51 PM
To: t_alert; lcs_alert@mycompany.com
Subject: 911 Event

12/17 14:50 :: BUFFER :: DA 911 alarm :: 911 CALL RECORD
TIME: 15:20:30 DEC 17, 2014
CUST: 0
NAME: MARCY McCANNE
ORIG DN: 2461 DES: BLD23
CALLING# COMP: 2015551212
TER RTMB: 21-2 ACOD: XXXXXXX
CALLED# SENT: 911
CALLING# SENT: 2015551234 <----(Our Security Groups Main Phone so dispatch can call them back)


The box I use is a 4 port model I think it's a DL100? (not at work currently) Other models might work also - there are a couple of DL50's on ebay for 9.99. I can't swear they would do the trick, but it might be worth looking in to....

30n30w