Errors after upgrade to opt 81c

[StevePage]

Our other hospitals PBX just got upgraded from 61c to 81c with newest software avail to us, also callpilot upgrade from mermail. I have a few recurring errors that I do not understand, also the t-1 keeps dropping off after midnight routine, how can I further diagnose these issues? the t1 has to be "bumped" every morning to get it going again.


ERR648 VITN: 000004EF

ERR648 VITN: 000006E1

ERR648 VITN: 000004EF

ERR648 VITN: 0000042A

ERR648 VITN: 00000428

 

[jamie2]

ERR0648

+++ELAN communication problem with ITG card.

Severity: Critical

 

[jamie2]

Do you have all your patches up to date?

 

[StevePage]

Our local phone company (Consolidated communications) was contracted to do the upgrade. I'm not sure how can I check?

 

[pbxn]

Easiest thing to do, since a vendor did the upgrade is to contact them and make them figure it out. Its part of what you paid the upgrade price. More than likely they will call their TAC, who will probably open a ticket with Nortel.

 

[StevePage]

Thanks guys

 

[jamie2]

You should at least go to LD 22 and do;

REQ: ISSP

and see if you have any patches at all loaded.

 

[StevePage]

when I did that it says this

OVL000
>ld 22
PT2000

REQ issp

10/10/06 10:53:10
TID: D15086

VERSION 2921
RELEASE 4
ISSUE 50 W +
IDLE_SET_DISPLAY NORTEL
DepList 1: core Issue: 01

SYSTEM HAS NO USER SELECTED PEPS IN-SERVICE


LOADWARE VERSION: PSWV 116

INSTALLED LOADWARE PEPS : 0

 

[jamie2]

Yep, contact the vendor and have them call their TAC/NOC and get the required patches installed.

 

[johnpoole]

major surprise, not that you have a problem but that you have dialtone with zero patches... get them loaded and then think about a vendor that has techs in the field... i've never met a tech, even the lazy ones that would do an upgrade and not know at least that you need default patches plus secondary patches depending on your config

john poole
bellsouth business
columbia,sc

 

[jamie2]

I love how you put it John, I was shaking my head when I seen zero patches installed. I would be looking for a new vendor too.

 

[yyrkroon]

IDLE_SET_DISPLAY NORTEL
DepList 1: core Issue: 01

SYSTEM HAS NO USER SELECTED PEPS IN-SERVICE


The system has the core deplist installed. Deplist 1: Core Issue: 01

NO USER SELECTED PEPS IN-SERVICES are standalone peps, not part of the deplist.

this is a normal printout for 4.5 system

 

[PERRYPJ]

HEY JOHNPOOLE JUST OF HAND WHAT DOES YOUR ISSP PRINT OUT LOOK LIKE, I'M HAVING A RUNNING BATTLE WITH OUR LOCAL TELCO. I'M ONLY SHOWING 4 PATCHES FOR MY 4.5 REL

OLD ROLMEN WORKING ON NORTELS

 

[yyrkroon]

on 4.5 system, If you do an ISSP from 22 you'll not see all of the patches.

go to LD 143 and run mdp issp

and if you have access to Nortel patch libary, you can paste your issp into the MIRCC tool and it will tell you if you're missig any, have any that are obsolete or defective and provide a link to download any patches that's require for your system

http://www.nortel.com/espl

 

[StevePage]

how do you get access to nortels protected content?

 

[StevePage]

this is what I get from ld 143

>ld 143
CCBR000
.mdp issp

VERSION 2921
RELEASE 4
ISSUE 50 W +
DepList 1: core Issue: 01

IN-SERVICE PEPS
PAT# PRS/CR PATCH REF # NAME DATE FILENAME SPECINS
000 Q01190578 ISS1:1OF1 p20764_1 27/09/06 p20764_1.cpt YES

.

 

[yyrkroon]

@Stevepage

This is what the MIRCC tools returns for your issp

Site PEPs Total - 1
Site PEPs Defective - 0
Site PEPs OBS - 0
GEN/EMG PEPs Missing - 134
Site PEPs Not in MPL - 0
Site PEPs Public - 1
Site PEPs Not Public - 0
Site PEPs ACT

This is what an up to date issp looks like for a 4.5 system.

ld 143
CCBR000
.mdp issp

VERSION 3021
RELEASE 4
ISSUE 50 W +
DepList 1: core Issue: 02

IN-SERVICE PEPS
PAT# PRS/CR PATCH REF # NAME DATE FILENAME SPECINS
000 Q01235569 ISS1:1OF1 p06000_1 22/09/06 P06000_1.CPT NO
001 Q01255995 ISS1:1OF1 p06004_1 22/09/06 P06004_1.CPT NO
002 Q00828101 ISS1:1OF1 p18240_1 22/09/06 P18240_1.CPT NO
003 Q01271673 ISS2:1OF1 p19237_2 22/09/06 P19237_2.CPT NO
004 Q01067275 ISS1:1OF1 p19908_1 22/09/06 P19908_1.CPT NO
005 Q01071292 ISS1:1OF1 p19964_1 22/09/06 P19964_1.CPT NO
006 Q01070674 ISS1:1OF1 p20025_1 22/09/06 P20025_1.CPT NO
007 Q01106109 ISS1:1OF1 p20105_1 22/09/06 P20105_1.CPT NO
008 Q01221401 ISS2:1OF1 p20166_2 22/09/06 P20166_2.CPT NO
009 Q01103475 ISS1:1OF1 p20335_1 22/09/06 P20335_1.CPT NO
010 Q01160430 ISS2:1OF1 p20506_2 22/09/06 P20506_2.CPT NO
011 Q01113509 ISS1:1OF1 p20556_1 22/09/06 P20556_1.CPT NO
012 Q01166892 ISS1:1OF1 p20588_1 22/09/06 P20588_1.CPT NO
013 Q01147464 ISS1:1OF1 p20589_1 22/09/06 P20589_1.CPT NO
014 Q01172326 ISS1:1OF1 p20600_1 22/09/06 P20600_1.CPT NO
015 Q01165749 ISS2:1OF1 p20616_2 22/09/06 P20616_2.CPT NO
016 Q01175855 ISS1:1OF1 p20620_1 22/09/06 P20620_1.CPT NO
017 Q01135167 ISS1:1OF1 p20644_1 22/09/06 P20644_1.CPT NO
018 Q01255995 ISS1:1OF1 p06002_1 22/09/06 P06002_1.CPT NO
019 Q01181859 ISS1:1OF1 p20703_1 22/09/06 P20703_1.CPT NO
020 Q01174226 ISS1:1OF1 p20708_1 22/09/06 P20708_1.CPT NO
021 Q01186606 ISS1:1OF1 p20720_1 22/09/06 P20720_1.CPT NO
022 Q01102767 ISS1:1OF1 p20734_1 22/09/06 P20734_1.CPT NO
023 Q0117845 ISS1:1OF1 p20758_1 22/09/06 P20758_1.CPT NO
024 Q01080847 ISS1:1OF1 p20765_1 22/09/06 P20765_1.CPT NO
025 Q01180963 ISS1:1OF1 p20811_1 22/09/06 P20811_1.CPT NO
026 Q01167508 ISS1:1OF1 p20835_1 22/09/06 P20835_1.CPT NO
027 Q01197133 ISS1:1OF1 p20839_1 22/09/06 P20839_1.CPT NO
028 Q01199956 ISS2:1OF1 p20845_2 22/09/06 P20845_2.CPT NO
029 Q01349231 ISS1:1OF1 p18450_1 22/09/06 P18450_1.CPT NO
030 Q01161713 ISS1:1OF1 p20893_1 22/09/06 P20893_1.CPT NO
031 Q00971426 ISS3:1OF1 p19312_3 22/09/06 P19312_3.CPT NO
032 Q01201200 ISS1:1OF1 p20930_1 22/09/06 P20930_1.CPT NO
033 Q01208894 ISS1:1OF1 p20931_1 22/09/06 P20931_1.CPT NO
034 Q01195804 ISS5:1OF1 p20948_5 22/09/06 P20948_5.CPT NO
035 Q01195828 ISS3:1OF1 p20981_3 22/09/06 P20981_3.CPT NO
036 Q01184210 ISS1:1OF1 p20986_1 22/09/06 P20986_1.CPT NO
037 Q01214598 ISS2:1OF1 p20990_2 22/09/06 P20990_2.CPT NO
038 Q01217348 ISS2:1OF1 p21011_2 22/09/06 P21011_2.CPT NO
039 Q01196513 ISS1:1OF1 p21015_1 22/09/06 P21015_1.CPT NO
040 Q01170032 ISS1:1OF1 p21029_1 22/09/06 P21029_1.CPT NO
041 Q01213434 ISS1:1OF1 p21036_1 22/09/06 P21036_1.CPT NO
042 Q01220741 ISS1:1OF1 p21038_1 22/09/06 P21038_1.CPT NO
043 Q01222316 ISS1:1OF1 p21048_1 22/09/06 P21048_1.CPT NO
044 Q01224184 ISS2:1OF1 p21052_2 22/09/06 P21052_2.CPT NO
045 Q01231617 ISS2:1OF1 p21107_2 22/09/06 P21107_2.CPT NO
046 Q01190578 ISS1:1OF1 p20764_1 22/09/06 P20764_1.CPT YES
047 Q01052805 ISS1:1OF1 p21116_1 22/09/06 P21116_1.CPT NO
048 Q01228217 ISS2:1OF1 p21137_2 22/09/06 P21137_2.CPT NO
049 Q01237349 ISS1:1OF1 p21150_1 22/09/06 P21150_1.CPT NO
050 Q01233859 ISS1:1OF1 p21163_1 22/09/06 P21163_1.CPT NO
051 Q01197562 ISS2:1OF1 p21165_2 22/09/06 P21165_2.CPT NO
052 Q01162809 ISS1:1OF1 p21182_1 22/09/06 P21182_1.CPT NO
053 Q01202576 ISS2:1OF1 p20869_2 22/09/06 P20869_2.CPT NO
054 Q01157688 ISS1:1OF1 p21269_1 22/09/06 P21269_1.CPT NO
055 Q01139530 ISS1:1OF1 p21284_1 22/09/06 P21284_1.CPT NO
056 Q01191293 ISS1:1OF1 p21037_1 22/09/06 P21037_1.CPT NO
057 Q01265224 ISS1:1OF1 p21302_1 22/09/06 P21302_1.CPT NO
058 Q01205499 ISS1:1OF1 p21318_1 22/09/06 P21318_1.CPT NO
059 Q01105915 ISS2:1OF1 p21046_2 22/09/06 P21046_2.CPT NO
060 Q01249770 ISS1:1OF1 p21321_1 22/09/06 P21321_1.CPT NO
061 Q01237867 ISS1:1OF1 p21345_1 22/09/06 P21345_1.CPT NO
062 Q01267308 ISS1:1OF1 p21383_1 22/09/06 P21383_1.CPT NO
063 Q01188689 ISS1:1OF1 p21394_1 22/09/06 P21394_1.CPT NO
064 Q01277756 ISS3:1OF1 p21442_3 22/09/06 P21442_3.CPT NO
065 Q01269458 ISS1:1OF1 p21452_1 22/09/06 P21452_1.CPT NO
066 Q01267406 ISS1:1OF1 p21466_1 22/09/06 P21466_1.CPT NO
067 Q01248682 ISS1:1OF1 p21164_1 22/09/06 P21164_1.CPT NO
068 Q01279732 ISS1:1OF1 p21473_1 22/09/06 P21473_1.CPT NO
069 Q01280834 ISS2:1OF1 p21478_2 22/09/06 P21478_2.CPT NO
070 Q01289110 ISS3:1OF1 p21533_3 22/09/06 P21533_3.CPT NO
071 Q01307901 ISS1:1OF1 p21573_1 22/09/06 P21573_1.CPT NO
072 Q01305245 ISS2:1OF1 p21618_2 22/09/06 P21618_2.CPT NO
073 Q01301795 ISS1:1OF1 p21631_1 22/09/06 P21631_1.CPT NO
074 Q01216707 ISS2:1OF1 p21676_2 22/09/06 P21676_2.CPT NO
075 Q01317954 ISS1:1OF1 p21716_1 22/09/06 P21716_1.CPT NO
076 Q00974810 ISS1:1OF1 p21732_1 22/09/06 P21732_1.CPT NO
077 Q01326429 ISS1:1OF1 p21755_1 22/09/06 P21755_1.CPT NO
078 Q01225470 ISS4:1OF1 p21369_4 22/09/06 P21369_4.CPT YES
079 Q01335294 ISS1:1OF1 p21794_1 22/09/06 P21794_1.CPT NO
080 Q01259981 ISS1:1OF1 p21795_1 22/09/06 P21795_1.CPT NO
081 Q01316548 ISS1:1OF1 p21802_1 22/09/06 P21802_1.CPT NO
082 Q01173871 p21014 p21803_1 22/09/06 P21803_1.CPT NO
083 Q01322578 ISS1:1OF1 p21849_1 22/09/06 P21849_1.CPT NO
084 Q01257721 ISS1:1OF1 p21873_1 22/09/06 P21873_1.CPT NO
085 Q01230950 ISS1:1OF1 p21438_1 22/09/06 P21438_1.CPT NO
086 Q01100258 ISS2:1OF1 p21440_2 22/09/06 P21440_2.CPT NO
087 Q01278827 ISS1:1OF1 p21455_1 22/09/06 P21455_1.CPT NO
088 Q01286158 ISS1:1OF1 p21528_1 22/09/06 P21528_1.CPT NO
089 Q01295644 ISS1:1OF1 p21561_1 22/09/06 P21561_1.CPT NO
090 Q01283794 ISS1:1OF1 p21586_1 22/09/06 P21586_1.CPT NO
091 Q01311409 ISS1:1OF1 p21655_1 22/09/06 P21655_1.CPT NO
092 Q01311177 ISS2:1OF1 p21721_2 22/09/06 P21721_2.CPT NO
093 Q01317863 ISS2:1OF1 p21740_2 22/09/06 P21740_2.CPT NO
094 Q01324299 ISS1:1OF1 p21801_1 22/09/06 P21801_1.CPT NO
095 Q01358410 p20911 p20928 p21815_1 22/09/06 P21815_1.CPT NO
096 Q01343694 ISS1:1OF1 p21912_1 22/09/06 P21912_1.CPT NO
097 Q01347130 ISS1:1OF1 p21932_1 22/09/06 P21932_1.CPT NO
098 Q01308286 p20911 p21935_1 22/09/06 P21935_1.CPT NO
099 Q01369983 ISS1:1OF1 p21955_1 22/09/06 P21955_1.CPT NO
100 Q01367704 ISS1:1OF1 p21999_1 22/09/06 P21999_1.CPT NO
101 Q01366608 ISS1:1OF1 p22008_1 22/09/06 P22008_1.CPT NO
102 Q01158900 ISS1:1OF1 p22010_1 22/09/06 P22010_1.CPT NO
103 Q01348127 ISS1:1OF1 p22017_1 22/09/06 P22017_1.CPT YES
104 Q01362938 ISS1:1OF1 p22030_1 22/09/06 P22030_1.CPT NO
105 Q01331638 ISS1:1OF1 p22066_1 22/09/06 P22066_1.CPT NO
106 Q01352711 ISS1:1OF1 p22069_1 22/09/06 P22069_1.CPT NO
107 Q01381277 ISS2:1OF1 p22077_2 22/09/06 P22077_2.CPT NO
108 Q01224217 ISS1:1OF1 p22083_1 22/09/06 P22083_1.CPT NO
109 Q01340631 ISS1:1OF1 p22092_1 22/09/06 P22092_1.CPT NO
110 Q01386002 ISS1:1OF1 p22121_1 22/09/06 P22121_1.CPT NO
111 Q01387727 ISS1:1OF1 p22129_1 22/09/06 P22129_1.CPT NO
112 Q01385441 ISS2:1OF1 p22141_2 22/09/06 P22141_2.CPT NO
113 Q01389909 ISS1:1OF1 p22142_1 22/09/06 P22142_1.CPT NO
114 Q01383139 ISS1:1OF1 p22148_1 22/09/06 P22148_1.CPT YES
115 Q01388460 ISS1:1OF1 p22170_1 22/09/06 P22170_1.CPT NO
116 Q01391083 ISS1:1OF1 p22174_1 22/09/06 P22174_1.CPT NO
117 Q01398140 ISS1:1OF1 p22196_1 22/09/06 P22196_1.CPT NO
118 Q01389465 ISS2:1OF1 p22200_2 22/09/06 P22200_2.CPT NO
119 Q01388007 ISS1:1OF1 p22203_1 22/09/06 P22203_1.CPT NO
120 Q01399331 ISS1:1OF1 p22206_1 22/09/06 P22206_1.CPT NO
121 p21708 p20738 p20820 p22248_1 22/09/06 P22248_1.CPT NO
122 Q01403616 ISS1:1OF1 p22265_1 22/09/06 P22265_1.CPT NO
123 Q01270477 p18646 p21250 p22288_1 22/09/06 P22288_1.CPT NO
124 Q01419458 p21469 p22331_1 22/09/06 P22331_1.CPT NO
125 Q01409040 p21758 p22343_1 22/09/06 P22343_1.CPT NO
126 Q01174182 p20740 p20890 p22346_1 22/09/06 P22346_1.CPT NO
127 Q01414594 ISS1:1OF1 p22422_1 22/09/06 P22422_1.CPT NO
128 Q01420204 p22272 p22432_1 22/09/06 P22432_1.CPT NO
129 Q01441229 ISS1:1OF1 p22477_1 22/09/06 P22477_1.CPT NO

 

[yyrkroon]

To access nortel protected content, you'll have to register for access. To register go to

http://www.nortel.com

and select Technical Support, from the TS page, on the left hand side of the page is a link to Register.