Can you give us more details to work with?
What is the menu path you use to run this report?
Is this really a shortcut, or is this from the menu option?
Is this a standard Macola (Cobol) report (ugly single font like from DOS days) or is this an integrated Crystal report?
If this is a Crystal report of some sort, I suspect your problem will lie somewhere in reinstalling crystal reports. If you have crystal developer, you can open the problem report and under the help menu, you can see what dll's are being used in that report.
We have had similar problems with Macola ES 9.5. When we have a new computer with a first time install, we sometimes have to copy and reregister dll's.