Error W3831 Unable to find any Cheyenne Media"

[kel89]

Hi there
I have a problem with Arcserve for Windows NT (SP4) Arcserve ver 6.5. Keeps coming up with "W3831 Unable to find any Cheyenne Media". Its also in the log file. Now I've found an article on the web saying to clean the tape drive, which I did, and to try a different tape, which I also did. Still comes up with the same error message. I know that the tape media is alright, so I don't really know where to go from here. The backup jobs were going fine until about 2 days ago when it decided to spit this error message out all of a sudden. Any ideas?

 

[ARCserveGuru]

Have you tried doing a quick erase plus on the tapes to ensure they are blank, and are you sure the tape drive is good? What has changed in the last couple of days that may cause this problem?

guru

 

[Squicker]

Experiencing same problem on NT server running arcserve 6.61
Error messages are W3073 Unable to log on as User and W3831 Unable to find any media, Now a day later it is coming up with C3703, Unable to open media. I think the tapes or drive are stuffed.

 

[JohnARigali]

(I originally posted this in another thread, but it seems relevant here as well.)

A few weeks ago our backup job began failing. Most of the failures were due to E3714 "Unable to write to media" but a few were due to W3831 "Unable to find any media". I had stashed some data on our server just before the failures began -- and this pushed the size of the data backup selection over the limit of our tape drive. I deleted the data that I stashed (it turned out to be corrupt, so I no longer needed it), and the errors went away.

I've noticed that ARCserve sometimes creates an entry in the activity log just prior to either of these errors instructing the user to insert another tape. (This only happened once on our server.)

OUR CONFIGURATION
controller: Initio INI-A100U2W PCI SCSI
tape drive: Seagate STD624000N (12/24GB DAT)
OS: Windows 2000 Server SP2 + Security Rollup Package
software: ARCserve 2000 7.0 Advanced Edition (Build 1086)

John Rigali
Systems Engineer
PC Specialists John Rigali
Systems Engineer
PC Specialists
john@computica.com