Error using Cognos ReportNet Through Web

[cosmoh2o]

Please help,

I am getting a strange response from ReportNet and PowerPlay when accessing the system through the internet. I can log onto Cognos upfront but anytime I try and open ReportNet or powerPlay I get the HTML "Page Can Not be Displayed" (

http://cognos-app/crn

-where "cognos-app" is the name of our server inside the LAN). It looks like reportNet portal is not set to the full domain/path but I am new to Cognos and am not sure. Anybody out there run into something similar and if so what did you do to resolve?

Thanks for any help/hints.

P.S. We are using version 7.2

 

[cosmoh2o]

Figured it out. There is a "system.xml" file that is stored in the Cognos/Templates/ps/ directory. When I changed all the localhost server names for "series 7" to the full path and restarted the reportNet services it ran perfectly.