Error updating certifier ID

[jurg]

I get the following message when I open the certifier ID to certify a user ID:
Error Updating Certifier ID: The following error occurred while trying to update the certificates stored in the Cerifier ID with those form the directory on the server you selected:
Entry not found in index
Do you wish to continue without updating the Certifier ID?
If I press yes, I can certify the user ID without problems. However on the server console, we regularly get the message: „Error locating a Domino Directory Entry for certifier /O=OurCompanyName/C=CH: Entry not found in index“
How can I correct this problem?

All help will be much appreciated.
Juerg

 

[mikeataltis]

In the Domino directory on your server go to the Server\Certificates view. (May appear as configuration\Certificates on R6).

Now Expand the Notes certificates category

Do you see a document matching your certifier e.g. /ACME.

If the document exists -
- Open this document in Edit mode
- Check the Public Key matches the Key in the Cert.id file
(you need to use the tools from the configuration tab
on the admin client to view cert ID properties).
- If there is no match then copy the public key from the
ID and paste into the document in the directory.

If the document does not exist -
- You need to Add a certifier
- Then paste in the public key from the certifier
(see procedure above).

 

[jurg]

Thank you for the suggestion. I have added a new Notes Certifier document in the configuration/certificate view and copied the public key from the cert.id file.
However the error message is still there.
In addition (as before) when I certify a save copy with the Admin client (configuration tab – tools – certify) after opening the certifier ID, I also get the warning „The following error occoured while trying to update the certificates stored in the Certifier ID with those from the directory on the server you selected:
Entry not found in index
Do you wish to continue without updating the Certifier ID?“

Thank you in advance for any help
Juerg