Error sending messages to domain

[aquila125]

Hi all,

Most of my colleague's can send messages to a certain domain, but if I send a message the message doesn't arrive and I don't receive an error message.
I went looking into the SMTP log files and found these:

2007-10-03 07:04:18 194.78.242.236 OutboundConnectionResponse SMTPSVC1 MAILSERVER - 25 - - 220+******0*******************************************************0************************200**0**0******0200 0 0 110 0 62 SMTP - - - -
2007-10-03 07:04:18 194.78.242.236 OutboundConnectionCommand SMTPSVC1 MAILSERVER - 25 EHLO - mail.ourcompany..com 0 0 4 0 62 SMTP - - - -
2007-10-03 07:04:18 194.78.242.236 OutboundConnectionResponse SMTPSVC1 MAILSERVER - 25 - - 500+Syntax+error,+command+"XXXX+mail.ourcompany..com"+unrecognized 0 0 60 0 93 SMTP - - - -
2007-10-03 07:04:18 194.78.242.236 OutboundConnectionCommand SMTPSVC1 MAILSERVER - 25 HELO - mail.ourcompany..com 0 0 4 0 93 SMTP - - - -
2007-10-03 07:04:18 194.78.242.236 OutboundConnectionResponse SMTPSVC1 MAILSERVER - 25 - - 250+mx.customer.com+Hello+mail.ourcompany..com+([212.35.120.78]),+pleased+to+meet+you 0 0 87 0 109 SMTP - - - -
2007-10-03 07:04:18 194.78.242.236 OutboundConnectionCommand SMTPSVC1 MAILSERVER - 25 MAIL - FROM:<mynamen@ourcompany..com> 0 0 4 0 109 SMTP - - - -
2007-10-03 07:04:18 194.78.242.236 OutboundConnectionResponse SMTPSVC1 MAILSERVER - 25 - - 250+myname@ourcompany..com...+Sender+OK 0 0 47 0 140 SMTP - - - -
2007-10-03 07:04:18 194.78.242.236 OutboundConnectionCommand SMTPSVC1 MAILSERVER - 25 RCPT - TO:<cust_name@customer.com> 0 0 4 0 140 SMTP - - - -
2007-10-03 07:04:18 194.78.242.236 OutboundConnectionResponse SMTPSVC1 MAILSERVER - 25 - - 250+cust_name@customer.com...+Recipient+OK 0 0 55 0 172 SMTP - - - -
2007-10-03 07:04:18 194.78.242.236 OutboundConnectionCommand SMTPSVC1 MAILSERVER - 25 DATA - - 0 0 4 0 172 SMTP - - - -
2007-10-03 07:04:18 194.78.242.236 OutboundConnectionResponse SMTPSVC1 MAILSERVER - 25 - - 354+Enter+message,+end+with+"."+on+a+line+by+itself 0 0 51 0 187 SMTP - - - -
2007-10-03 07:04:18 194.78.242.236 OutboundConnectionResponse SMTPSVC1 MAILSERVER - 25 - - 250+Message+accepted+for+delivery 0 0 33 0 297 SMTP - - - -
2007-10-03 07:04:18 194.78.242.236 OutboundConnectionCommand SMTPSVC1 MAILSERVER - 25 QUIT - - 0 0 4 0 609 SMTP - - - -
2007-10-03 07:04:18 194.78.242.236 OutboundConnectionResponse SMTPSVC1 MAILSERVER - 25 - - 221+mx.customer.com+SMTP+Service+closing+transmission+channel 0 0 69 0 640 SMTP - - - -

If I search for the messages to this domain, and check the message history I get this error message:

The object  '****...' in the message tracking logs can't be found in the directory. The object may have been deleted. The tracking history may be incorrect.

I get the same error message for all mails send to this domain, but only my mails don't arrive...


What can I do to fix this?

Thanks!

 

[ShackDaddy]

Check your server configuration and find out why your servername looks like this: mail.ourcompany..com

There shouldn't be that extra dot before ".com"

My guess from the log your provided is that the message is actually being delivered, but on delivery, it's being marked as spam due to being from an invalid domain.

ShackDaddy
Shackelford Consulting

 

[aquila125]

Sorry.. the double dot was a type mistake of mine...

 

[ShackDaddy]

Well, what you have in the log is a successful SMTP transaction...

Maybe there's something in your signature that is causing their anti-spam to kill it. Your mail seems to be getting there, if this log really depicts the treatment of your mail. What is being done with it once it gets there is beyond your control.

The fact that message tracking isn't showing anything is probably unrelated, since you know that the mail of your colleagues is being delivered.

ShackDaddy
Shackelford Consulting

 

[aquila125]

Thanks!