error resolving username when setting users up in Outlook 2003

[Garytek]

Hello,

When trying to set up new accounts in Outlook 2003, when I went to set up one end user's client (via Start->Control Panel->Mail->Email Accounts->Add a new email account->Microsoft Exchange Server) I typed in the server name, and the user's account name. When I clicked "Check name", it gave me the error, "The name could not be resolved. The name could not be matched to a name in the adddress list.

There is an article about it here

http://support.microsoft.com/default.aspx?scid=kb;en-us;322832

but those conditions are not met. So it is not a solution.

Apparently someone on this forum had the same problem.
He found a solution over here

http://support.microsoft.com/default.aspx?scid=/servicedesks/bin/kbsearch.asp?Article=328675

but unfortunately MS has removed that article.

Does anyone of you experts have an idea?

Gary

 

[markdmac]

First make sure you have DNS setup properly as that will be key.

DNS Settings:

Configure the server NIC to only list itself or other DCs, no ISP DNS gets configured on the NIC TCP/IP properties.

In DHCP, set the DNS scope option to only provide the IP of your local DNS server

For any statically configured IPs, make sure the DNS only lists local DNS servers and not ISP DNS.

In the DNS snap-in on the forwarders tab enter your ISP DNS.

When entering a name for the user, you should be able to just type their login name and have it resolve.

I hope you find this post helpful.

Regards,

Mark

Check out my scripting solutions at

http://www.thespidersparlor.com/vbscript

 

[bustamove]

OK. a couple of things I would consider:

1. can you resolve the server name properly on the client?
2. are you trying to do this right after the account is created? it will take some time for the server to know
3. did you check the "hide email address from address list" thing?
4. are you logging on as the user? try use %username% as the user name

 

[Garytek]

About Bustamove's reply
Thanks Bustamove, here are the results.


1. can you resolve the server name properly on the client?
>yes
2. are you trying to do this right after the account is created? it will take some time for the server to know
>users were created on Dec 30...
3. did you check the "hide email address from address list" thing?
>Would appreciate if you could elaborate a bit on that issue please.
4. are you logging on as the user? try use %username% as the user name
>Tried but does not work.

Thanks, can you help any further regarding the "hide email address from address list" issue?

 

[bustamove]

Open user properties
Click Exchange Advanced tab
Uncheck Hide user from Exchange address list if checked