Error opening email attachments

[Storyteller]

A user (Fred) has the following error message appear when attempting to open an email in the contact history:

Can't open file: \\Database Name-database files\Attachments\tmp9A. . . The file may not exist, you may not have persmission to open it, or it may be open in another program. Right-click the folder that contains the file, and then click Properties to check your permissions for the folder

The email was added to the contacts history from a different user (Tom), however other users are able to successfully open the message.

The user in question (Fred) is able to open other emails from this contact it is just this one that is causing the problem.

Any suggestions?

Regards,
Michael

 

[GLComputing]

Can the user open the email directly from the attachments folder in windows?

What version of ACT!?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

http://blog.glcomputing.com.au

Join the LinkedIN ACT! Fanatics Group

http://www.linkedin.com/e/gis/49896

 

[Storyteller]

Hello Mike,
I will have to get back to you about opening the email from the attachment folder.

The version of ACT! is v10

Regards,
Michael

 

[GLComputing]

See if the problem is related to Tom's login to ACT!, Windows/Network or PC

Also, full build of ACT! from Help | About

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

http://blog.glcomputing.com.au

Join the LinkedIN ACT! Fanatics Group

http://www.linkedin.com/e/gis/49896