Error on creating ADNs on ACD Phone 1

[Alpha008]

I feel i'm now a regular here - blame my inexperience :-(

I have this error :

KSANIIR=53276,ADN=58998,KEY=23,CAT=62,ADC=1000000000010,CALALT=5;
NOT ACCEPTED
ADC
NOT IN RANGE

when trying to create an ADN with an ACD group . The message does not make sense, tried to the ADC as above but nothing showing, any ideas ?

 

[parnum]

Don't know your software level but at BC13 ADC is 14 digits not 13. If this is not the problem pls post CADAP; and EXCCP:CAT=62; (ADC digit 13 cannot be 1 if SERV is set for call waiting reception)

best parnum

 

[Alpha008]

Hi Parnum you are right ADC is 14 digits , added an extra 0, the "1" near the end is for MMB (multi member busy)

CADAP;
CALENDAR DATA


IDENTITY=xyz
VERSION=CXP1010102/4/TSWSP4GB1.39/R5A
..........................
EXCCP:CAT=62;
EXTENSION CATEGORY CODE
CAT TRAF SERV CDIV ROC
62 01020215 1203120000 000150000 000001

Now what i'm getting is :

ACGMI:GRP=68600,DIR=67092,CLT=10,PRI=GRP;
NOT ACCEPTED
GRP 68600
NOT ASSIGNED
/* FAIL 09:13:27 */
/* Error adding member to ACD group. */
/* Not accepted. */
/* Not assigned. */

Really frustrating , any ideas ?

 

[parnum]

have you done ACGRI to set the group up first?

best parnum

 

[Alpha008]

Yes i have , i thought it was something to do with the LIM or ACD licenses so i created a new one on a different LIM as follows

ACGRI:GRP=70056,SEL=10215,QUE=10150752525,SERV=00000,TRAF=15,LIM=9,ACTC=180;
EXECUTED

/* SUCCEED 10:39:11 */
/* INIT_IND_DIV 70056 10:39:11 [DNASERVER1] xyz */
CDINIIR=70056,DIV=54544;
EXECUTED

Created some ABB:- 1222 will act like my 'external line' linked to the 70056 ACD group

ADCOI:ABB=1222,TRA=70056,CLASS=0&1&2&3;
EXECUTED

/* SUCCEED 10:37:22 *

On trying to assign ACD group to an ADN i get :

KSANIIR=53246,ADN=69243,KEY=22,CAT=62,ADC=10000000000010,CALALT=5;
NOT ACCEPTED
ODN
ACD CATEGORY NOT ASSIGNED
/* FAIL 10:38:47 */
/* Error initiating ADN. */
/* Not accepted. */
/* Not assigned. */

Which ACD category is it talking about ???? - :-(

 

[parnum]

pls send EXCCS:CAT=62; and have you set EXCCS CATTYP for Auth Code?

best parnum

 

[Alpha008]

I got this on sending :

EXCCS:CAT=62;
NOT ACCEPTED
CATEGORY INFO
MISSING
/* FAIL 12:03:26 */
/* Error sending PBX command via TTY. */
/* Not accepted. */
/* Missing. */

I have set authentication as follows :

AUCOI:AUTH=53246,CILCOD=53246,CAT=0,CSP=0,CHECK=YES;
EXECUTED

/* SUCCEED 12:23:49 */

I do not know anything about EXCCS CATTYP , sorry - what does it do and how do u set it up ?

 

[parnum]

sorry should be EXCCP:CAT=62;

 

[whosrdaddy]

KSANIIR=53246,ADN=69243,KEY=22,CAT=62,ADC=10000000000010,CALALT=5;
NOT ACCEPTED
ODN
ACD CATEGORY NOT ASSIGNED

this message indicates that ADC D1 of the ODN is not set

/Daddy

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What You See Is What You Get
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[Alpha008]

The ADC of the ODN is set as 10000000000020 unless i have lost it - under Change Basic Data , under Options - Additional Category



EXCCP:CAT=62;
EXTENSION CATEGORY CODE

CAT TRAF SERV CDIV ROC
62 01020215 1203120000 000150000 000001

I have actually assigned one ACD group to an ADN but it does not show on this command:

KSDDPIR=53246;
KEY SYSTEM DIRECTORY DATA


DIR CUST EQU CAT ADN ODN CALALT TIMER


53246 22 022-2-70-04 62 1 0

END

I can see it on the function key as already assigned
It's just too bizarre !!!

 

[parnum]

please provide

SUDIPIR=53246;

best parnum

 

[Alpha008]

sudip:dir=53246;
DIRECTORY INFORMATION AT 09:07:52 03OCT08

DIRECTORY NUMBER : 53246
TYPE OF DIRECTORY NUMBER : DTS
NAME :
ADDITIONAL NUMBER :

EXTENSION TERMINAL DATA
EQU TERMD ADN CALALT TIMER
22-2-70-04 0020 1 0

EXTENSION DIRECTORY CATEGORIES

CAT TRAF SERV CDIV ROC TRM ADC CUST LANG BSEC MCOST


62 01020215 1203120000 000150000 000001 1 00000000000000 22 F 0 -




DIGITAL EXTENSION FUNCTION KEY DATA


KEY KTYPE FCN VALUE DIG


00 PGM
01 FCN CAB
02 FCN CAD
03 FCN TNS
04 SKI F1
05 SKI F2
06 SKI F3
07 SKI F4
08 SKI MENU
09 ODN 53246
10 ODN 53246
11 ODN 53246
13 FCN TNS
14 FCN TNS
15 FCN TNS
16 FCN TNS
17 FCN TNS
18 FCN TNS
19 FCN TNS
20 FCN TNS
21 FCN TNS
22 FCN TNS
23 FCN TNS

GROUP DATA
PARALLEL RINGING DATA
DIVERSION DATA
PAGING DATA
END

/* SUCCEED 09:14:00 */

 

[whosrdaddy]

like I said, you dont have ACD category on the ODN

do a KSCACIR=53246,ADC=10000000000000 ;

before initiating the ADN

/Daddy


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What You See Is What You Get
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[Alpha008]

Whorsrdaddy u have hit the nail right on the head
Here's my output:

sudip:dir=53246;
DIRECTORY INFORMATION AT 09:40:51 03OCT08


DIRECTORY NUMBER : 53246
TYPE OF DIRECTORY NUMBER : DTS
EXTENSION TERMINAL DATA
EQU TERMD ADN CALALT ACD TIMER


22-2-70-04 0020 1 Y 0
67091 5 Y
67087 5 Y
EXTENSION DIRECTORY CATEGORIES

CAT TRAF SERV CDIV ROC TRM ADC CUST LANG BSEC MCOST


62 01020215 1203120000 000150000 000001 1 10000000000000 22 F 0 -

DIGITAL EXTENSION FUNCTION KEY DATA
KEY KTYPE FCN VALUE DIG
00 PGM
01 FCN CAB
02 FCN CAD
03 FCN TNS
04 SKI F1
05 SKI F2
06 SKI F3
07 SKI F4
08 SKI MENU
09 ODN 53246
10 ODN 53246
11 ODN 53246

22 ADN 67091
23 ADN 67087

Was wondoring if there is a way to assign ADC on the ODN through the graphical interface (View/Update Extension) for instance and not via TTY Blame me for the inexperience.

 

[Alpha008]

I figured it out :- Under Options - Additional Catergory - mine has always been 10000000000020 and that caused problems , now i know better Thanks all for your valuable help..

 

[whosrdaddy]

same place as where you change the Additional category of the ADN's

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What You See Is What You Get
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