Error - Mount failed

[theinvid]

This is the error message I'm getting when I try to Backup with BackExec 9:

&quot;job server: MCAD?? <server>
<name>Job name: Backup 0084</name>
<start_time>Job started: Friday, January 23, 2004 at 11:01:50 PM</start_time>
<type>Job type: Backup</type>
<log_name>Job Log: BEX00143.xml</log_name>
<filler>======================================================================</filler>
</header>
<mount_failed>Error - Mount failed.</mount_failed>
<mount_failed2>Physical Volume Library Drive or Robot paused, offline, or disabled.</mount_failed2>
<mount_failed>Error - Mount failed.</mount_failed>
<mount_failed2>Physical Volume Library Drive or Robot paused, offline, or disabled.</mount_failed2>
<mount_failed>Error - Mount failed.</mount_failed>
<mount_failed2>Physical Volume Library Drive or Robotpaused, offline, or disabled.</mount_failed2>&quot;

I'm unable to backup for the last few days. I try differnet tapes, reformat tapes, cleaning the head and reboot the tape drive. Thanks in advance.

 

[SQLBill]

Right click on My Computer icon, select Manage. Go to Device Manager. Find the Tape Devices. Are your tape drives listed? If not use Control Panel>Add/Remove Hardware to find new hardware.

If they are listed, go to Services. Stop all Backup Exec services and restart them.

Did any of that help?

-SQLBill

 

[theinvid]

SQLBill, thanks for the advice but I'm still unable to get the drive to mount. the drive status is still offline. I'm using NT4.

 

[SQLBill]

Have you tried reloading the drivers?

Have you tried rebooting your drives?

-SQLBill