Error Messages - Openscape Business X8 Event logs

[Hertz]

Hello Gents,

anyone here knows how to identify the Error Messages from the Event logs? Eventlogs like below,

Timestamp: 01/05/2021 08:49:31.681677
EventText: 0xff C #20/23 0xff-0xff !illegal taskind in CP-USER: 017bffff4410ffff0a00

Timestamp: 01/05/2021 08:51:07.455443
EventText: 0xff C #20/23 0xff-0xff !illegal taskind in CP-USER: 017bffff4410ffff0a00

Timestamp: 01/05/2021 09:13:03.862176
EventText: 0xff C #20/7 0xff-0xff !Unknown event recevd: c325009100bd07010100

Timestamp: 01/05/2021 09:13:08.768645
EventText: 0xff C #20/7 0xff-0xff !Unknown event recevd: c325009000c307010100

Timestamp: 01/05/2021 09:13:14.751495
EventText: 0xff C #20/7 0xff-0xff !Unknown event recevd: c32500cf00c807010100

Timestamp: 01/05/2021 09:15:05.240988
EventText: 0xff C #20/23 0xff-0xff !illegal taskind in CP-USER: 017bffff4410ffff0a00

Timestamp: 01/05/2021 09:17:56.220487
EventText: 0xff C #20/7 0xff-0xff !Unknown event recevd: c32500cf008307010100

Timestamp: 01/05/2021 09:18:18.313525
EventText: 0xff C #20/7 0xff-0xff !Unknown event recevd: c10200cf00ff0f010001

Timestamp: 01/05/2021 09:23:08.358080
EventText: 0xff B #20/29 0xff-0xff !Forced trunk disconnection: 003c000b0c068b01e23b

Timestamp: 01/05/2021 09:29:41.720232
EventText: 0xff C #20/7 0xff-0xff !Unknown event recevd: c102009300ff01000000

I currently have an issue with my Telco Sip Trunks which is intermittent on DTMF detection when the call is on the IVRS.
My IVRS is purely 3rd party analog type and been running already even way before my trunk is not SIP Trunk and been working fine until I migrated to SIP trunk.

Hope someone has same issues





Best
Hertz

 

[cody64]

Hi, under the Voice Gateway, Codec parameters, check the transmission of tones is 2833 and the payload. A lot of carriers want this to be 101, the default is 98 on earlier software.

 

[Hertz]

Hello Cody64,

I have already changed the Payload for RFC2833 into 101.. U can check the pic as well below,

Does the payload -> DTMF is connected with it?

Best
Hertz

 

[Hertz]

Hello ,

i have consulted my telco and upon testing, there's a 415 Unsupported Media that is appearing whenever we experienced the DTMF error detection.

Anyone here already experienced this?



Best
Hertz