Error Messages In Log - unable to open file...

[cadonn]

Hi, our Exchanges backups are running and using ArcServeIT, but if I check the activity log, there are about six error msg:

unable to open file (File=C:\Program Files\Trend\SProtect|Virus\WordPad RBO, EC=Access Denied

OR

unable to open file (File=C:\Program Files\Trend\SProtect|VirusXCP06013.HTM

I have tried to search for these files and cannot seem to get the error msg to disappear.

Suggestions?

Cathy

 

[tbeeber]

I think what you are dealing there are files that are quarantined by your Trend (antivirus) software. I have seen the same thing. The quarantine is so rock solid, it won't even let you back up an infected file to tape. This is really a good thing, and for your protection.

While we use Trend here, I'm not the admin. I can't give you the details about exactly how to do it, but you need to use the Trend software to clear out your quarantined files, and your problem should go away.

 

[cadonn]

Thanks - I will look through our Trend documentation.

Cathy