Error message with CFCHART

[GuyPhempoompanitch]

We have a 2 development servers that execute CFCHART calls without a problem. When we move the exact same code to a production server, we get this error:

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500 macromedia/fonts/FontManager
macromedia/fonts/FontManager
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As far as I can tell, the servers are setup exactly the same. In the log files, the following is shown:

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23039 "Error","jrpp-39","07/10/06","14:09:46",,"macromedia/fonts/FontManager The specific sequence of files included or processed is: E:\WEBROOT\PROD\SITE\preapproval\test.cfm, line: 6 "
23040 java.lang.NoClassDefFoundError: macromedia/fonts/FontManager
23041 at java.lang.ClassLoader.defineClass0(Native Method)
23042 at java.lang.ClassLoader.defineClass(Unknown Source)
23043 at java.security.SecureClassLoader.defineClass(Unknown Source)
23044 at java.net.URLClassLoader.defineClass(Unknown Source)
23045 at java.net.URLClassLoader.access$100(Unknown Source)
23046 at java.net.URLClassLoader$1.run(Unknown Source)
23047 at java.security.AccessController.doPrivileged(Native Method)
23048 at java.net.URLClassLoader.findClass(Unknown Source)
23049 at coldfusion.bootstrap.BootstrapClassLoader.loadClass(BootstrapClassLoader.java:215)
23050 at java.lang.ClassLoader.loadClass(Unknown Source)
23051 at java.lang.ClassLoader.loadClassInternal(Unknown Source)
23052 at coldfusion.graph.Chart.getWebChartsStyleXml(Chart.java:444)
23053 at coldfusion.tagext.io.ChartTag._getGraphStyle(ChartTag.java:500)
23054 at coldfusion.tagext.io.ChartTag.getGraphStyle(ChartTag.java:430)
23055 at coldfusion.tagext.io.ChartTag.doEndTag(ChartTag.java:526)
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Anybody have any ideas on how to fix this? Right now, any page with a CFCHART tag in it gives an error, no matter how simple the CFCHART tag is.

Thanks,
Guy

 

[FALCONSEYE]

you must have defined an unsupported font definition in your cfchart. i would remove that font=".." and retry to see if it works.

<cfchart font="..." .... >

http://www.jetansolutions.com

 

[GuyPhempoompanitch]

Thanks. I did not specify a font attribute in the CFCHART tag. I tried to add one to see if it worked, but it did not. Any other ideas? Thanks.

 

[FALCONSEYE]

could you copy your cfchart code here?

http://www.jetansolutions.com

 

[GuyPhempoompanitch]

Here's what I'm using to test it out. Even this simple chart doesn't work on the one server. Thanks!

<cfchart format="jpg">
<cfchartseries type="pie">
<cfloop index="i" from="1" to="10">
<cfchartdata item="#i#" value="#i#" >
</cfloop>
</cfchartseries>
</cfchart>

 

[FALCONSEYE]

that works perfectly fine on my machine. can you compare your jvm and charting settings with your production and development servers?
maybe there is something missing in the settings.

http://www.jetansolutions.com

 

[GuyPhempoompanitch]

What files are you speaking of to compare?

 

[FALCONSEYE]

your cf admin settings.

http://www.jetansolutions.com