Error downloading DriverID - Can not find the Cartridge 3

[BigFish555]

I try logging onto a remote BCM - done so many times in the past - get this message: The required cartridge (BCM50R5.aa58-0) is not currently installed. Please click "OK" to begin cartridge download. I click OK, then get the error: "Cannot find the Cartidge. The DriverID is BCM50R5-aa58-0"

I can ping the phone system, but it's not finding the download.

Any thoughts?

Thanks, again!

Norm

 

[cmawbey]

try downloading that cartridge from the Avaya site,,,, then try again

 

[curlycord]

Also try updating your EM to 62.0.04 :

http://bcm.sipsw.com/ApplicationLauncher/

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[atcom]

Or login to the BCM via web browser & download Element Mgr from there.

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Telephone & computer wiring/Cat 5E/Cat 6/Fibre Optic cabling in Calgary, AB

 

[BigFish555]

Thanks CurlyCord - that solved it!